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25
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Is this criterion met, when tenderer provides two reference projects covering 6 out of 28 Member States [...]
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The criterion is met when a tenderer, which can be a consortium, provides references for 2 projects, [...]
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19/07/2019
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24
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Regarding Section 4.2.4, Criterion and Evidence A4: Would it be possible to provide more than two reference [...]
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The requirement in the tender specifications is for 2 projects to cover the required geographical scope [...]
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11/07/2019
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23
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Regarding Section 4.2.4, Criterion and Evidence A4: i) Could you please clarify this statement? "In addition [...]
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Yes the tenderer must prove that it has contacts in the rest of the Member States (i.e. other than the [...]
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10/07/2019
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22
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What is the scope of the SLAs and what is the purpose of the multiple exercises associated with business [...]
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The service level agreements are intended to cover both code maintenance and further evolution of the [...]
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05/07/2019
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21
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What is the scope of the maintenance requirements and does it include the central instance and Helpdesk [...]
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In addition to maintenance of the code and associated management and in addition to support provided [...]
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05/07/2019
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20
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The six-month indication, is it a relative value to the handover date or an absolute value (e.g. what [...]
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The 6 month period is an approximate duration with two dependencies, namely hardware and readiness of [...]
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05/07/2019
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19
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Task 4. We would like to confirm if the Jira system [...]
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The Jira system has been deployed and is presently in use.
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05/07/2019
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18
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Is the scope of handover to ENISA already defined, [...]
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It is a matter for the offers to set out how handover is to take place to ENISA in accordance with objective [...]
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05/07/2019
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17
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Task 4. Could you please clarify the extent of the [...]
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As the Helpdesk function is handed over to ENISA by month 24, there is no requirement for support beyond [...]
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05/07/2019
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16
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Task 4. We would like to confirm that the helpdesk [...]
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The minimum response objective is stated as 48 hours in the tender specifications and not 48 office hours [...]
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05/07/2019
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