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61
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Looking at the current situation with the huge COVID impact, the size of the RFP, the several questions [...]
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Unfortunately, due to the tight deadline with regard to the planned contract signature, it is not possible [...]
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14/05/2020
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60
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On payment schedule and terms (annex 6), do you have preference on monthly or quarterly invoice?
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The EIF has preference for quarterly invoices.
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14/05/2020
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59
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Would you consider accepting that the EIF receives the results of the penetration tests performed by [...]
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The penetration test must be performed by a third party company. The results from a test performed by [...]
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14/05/2020
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58
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Are the penalties the exclusive remedy of the EIF in case the SLA are not met ?
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Penalties are always the last resort situation to a never improving situation (based on simple service [...]
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14/05/2020
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57
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In pages 13 and p18 annex 4, it is mentioned that penalties can apply in case SLAs are not met. To which [...]
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The fees will be applied on the quarterly invoices for the platform hosting fees.
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14/05/2020
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56
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"In clause 6.1. Key personnel requirements and management (p19) from annex 4, it is mentioned : ""In [...]
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This will apply to all the services provided from an EU-28 countries.
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14/05/2020
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55
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Can we do perform some activities outside the EU (non-EU citizens), as soon as these activities don't [...]
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Activities shall be performed from one of the EU-28 countries. Any of the Service Provider’s staff allocated [...]
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14/05/2020
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54
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Referring to page 8 of the annex 4, diagram 2: What is the legend applying to dotted lines and plain [...]
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There is a graphical error and basically there is no difference in meaning between dotted and plain lines [...]
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14/05/2020
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53
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For the provision of the cloud environment, are we ok to consider that the standard terms and conditions [...]
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The standard terms and conditions of the cloud provider shall be applicable upon the EIF.
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14/05/2020
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52
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Is EIF covering independently the cloud costs (e.g. AWS or Azure) or should they be included in our proposal [...]
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The cloud costs should be including in the proposal as EIF will not directly contract with the hosting [...]
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14/05/2020
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