|
1
|
For completing above mentioned annex III, IX and XV can you please send them in word format.
|
For security reasons, the Agency is unable to provide annexes III, IX and XV in Word format. However, [...]
|
24/07/2019
|
|
|
2
|
Is there more detailed information such as total square meters offices, traffic area, toilets, stairways [...]
|
Tenderers should note that the EMA building is still a construction site. However, the Agency is able [...]
|
24/07/2019
|
|
|
3
|
Additional information/clarification in relation to Breeam certification
|
With regards to Technical Specifications art 3.1.5 c) Breeam Certification, the contractor must specifically [...]
|
24/07/2019
|
|
|
4
|
Can you give more information about the total square meters for windowcleaning. Internal glass, interior [...]
|
The total surface of the glass installed will only be known post completion of the EMA building. Therefore [...]
|
25/07/2019
|
|
|
5
|
The submission date for this tender coincides with the summer vacation period in the Netherlands. In [...]
|
Given the time-criticality of the procurement, the submission date cannot be postponed.
|
25/07/2019
|
|
|
6
|
Does this mean that the window cleaner must clean monthly interior glass and is this included separation [...]
|
The monthly cleaning services required comprises the internal glazing including separation glass, as [...]
|
26/07/2019
|
|
|
7
|
In the Invitation to tender you mention: "Economic operators interested in this contract are invited [...]
|
EMA is a multicultural organisation with English as the main working language, and English would therefore [...]
|
30/07/2019
|
|
|
8
|
Are there any requirements for submitting the qualitive award criteria such as max. number of pages, [...]
|
There are no such requirements regarding those aspects in the qualitative award criteria.
|
31/07/2019
|
|
|
9
|
To which address and for whose attention may tenderers send these documents?
|
Signed originals should be sent to the following address: European Medicines Agency Attn: Beatriz Rabazo [...]
|
31/07/2019
|
|
|
10
|
Can you please let us know the expected contact award date?
|
It is estimated that the contract award decision will be communicated early November ‘19.
|
31/07/2019
|
|
|
11
|
When entering a subcontractor in E-tendering, the system requires a declaration of honour and other selection [...]
|
1. As indicated in section 4.2 of the technical specifications a completed and signed Annex III is required [...]
|
31/07/2019
|
|
|
12
|
“If the tenderer relies on the capacities of other entities (e.g. a parent company), a written undertaking [...]
|
The 403-verklaring as filed with the Chamber of Commerce (KvK) is not accepted as evidence. The tender [...]
|
31/07/2019
|
|
|
13
|
Can you please explain the definition of ‘own funds’, as this is a broad concept? Is our assumption correct [...]
|
This assumption is correct. Own funds is considered the total equity or net assets of the company and [...]
|
31/07/2019
|
|
|
14
|
Is our assumption correct that not all services have to be performed at one single client? E.g. tenderers [...]
|
It shall be noted that, in case the cleaning services and the waste management are provided to different [...]
|
31/07/2019
|
|
|
15
|
Are tenderers allowed to call on third parties in order meet the requirements in this paragraph?
|
Tenderers are allowed to call on third parties in order meet the requirements. All the requirements listed [...]
|
31/07/2019
|
|
|
16
|
May the services have been provided in other EU-countries?
|
Yes, the services may have been provided in other EU-countries.
|
31/07/2019
|
|
|
17
|
Can you please confirm that tenderers are allowed to use their own format to respond to the qualitative [...]
|
Yes, tenderers are allowed to use their own format to respond to the qualitative award criteria.
|
31/07/2019
|
|
|
18
|
Do you prefer one document with all the answers to questions 1 – 8, or do you prefer a separate document [...]
|
EMA would prefer to receive one document with all the answers.
|
31/07/2019
|
|
|
19
|
The estimated value of the contract calculated over the maximum contract duration of 4 years is € 4.500.000 [...]
|
The amount is an indicative estimate of the contract value. The contract will be awarded to the most [...]
|
31/07/2019
|
|
|
20
|
Are tenderers allowed to submit references in a free format, provided that the required information is [...]
|
There are no format requirements in relation to section 15.2.5 of the technical specifications.
|
31/07/2019
|
|
|
21
|
You are asking tenderers to indicate with regard to which KPI’s they are prepared to exceed the minimum [...]
|
The Agency has established minimum service requirements in the draft Service Level Agreement (SLA) with [...]
|
31/07/2019
|
|
|
22
|
Can you give us (more) specifications for: Soap Toiletbrushes handtowel toiletpaper
|
The below specifications are included either in the costing sheet (Annex II) or in the technical specifications [...]
|
01/08/2019
|
|
|
23
|
Can you please confirm that this relates to the cleaning services only?
|
Requirement 4 of section 15.2 (Evidence of compliance with applicable Health and Safety regulations and [...]
|
01/08/2019
|
|
|
24
|
Can you please define more specific what you mean by ‘closure of the contract’? Do you expect a plan [...]
|
Tenderer are requested to submit a plan for when the contract ends, which in principle is after a period [...]
|
01/08/2019
|
|
|
25
|
The prices for windowcleaning are based on square meters that we don't know (answer question windowcleaning [...]
|
The permanent premises are still under construction. Therefore the exact square meters (m2) of the internal [...]
|
02/08/2019
|
|
|
26
|
In order to compile a correct list of proposed cleaning products, an overview of the finishing materials [...]
|
Tenderers should note that the EMA building is still a construction site. The below list of finishing [...]
|
02/08/2019
|
|
|
27
|
Is this included the dispensers and what are the specifications.
|
The provision of hygienic and sanitary supplies and consumables does not include dispensers itself. Please [...]
|
02/08/2019
|
|
|
28
|
Row 26, further to your answer to question 4. How will square meters be determined upon completion? Is [...]
|
Please see the answer to question 25.
|
02/08/2019
|
|
|
29
|
The atrium is accessible by using the GOI. Is all of the glass accessible with the GOI? And how many [...]
|
Glazing in the atrium is accessible by using the GOI. The largest area of internal glazing to be cleaned [...]
|
02/08/2019
|
|
|
30
|
various frequencies for the internal window cleaning are mentioned: 12x per year and 2x per year. Which [...]
|
Both are correct. Twelve (12 x per year) refers to the monthly cleaning of the internal glazing of interior [...]
|
02/08/2019
|
|
|
31
|
Row 17, deep cleaning services. In order to provide you with a correct price per cleaning session, a [...]
|
Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
|
02/08/2019
|
|
|
32
|
Row 18, deep cleaning of shower rooms and changing rooms. Can you provide us with an element list for [...]
|
Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
|
02/08/2019
|
|
|
33
|
For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction [...]
|
The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will [...]
|
02/08/2019
|
|
|
34
|
According to the Scoring Criteria for complaints, receiving 1 complaint per month will result in a score [...]
|
Complaints as described in the SLA Annex XVI are considered those that result from failing to meet the [...]
|
02/08/2019
|
|
|
35
|
“Duly signed and dated by an authorised representative” Is our assumption correct that the tender documents [...]
|
The assumption is correct. The procurement documents shall be signed by a person who is identified in [...]
|
06/08/2019
|
|
|
36
|
You are requesting a press machine for paper and for organic waste, but not for residual waste. We know [...]
|
As per point d) Central waste collection area of section 3.1.5. Waste management including confidential [...]
|
06/08/2019
|
|
|
37
|
Which type of coffee cups will you be using? PE-coated or a biodegradable cup with PLA-coating?
|
This information is not yet known. Coffee cups will be provided by the catering contractor. The procurement [...]
|
06/08/2019
|
|
|
38
|
How many sanitary units will there be in your building, and how many toilet pots and washbasins?
|
Could the economic operator please clarify what is meant with ‘sanitary units’?
|
06/08/2019
|
|
|
39
|
You indicate that information about glass m2 will not be available until the building has been completed [...]
|
A price per m2 for cleaning of internal glazing is fine. Please see also the answer to question 25.
|
06/08/2019
|
|
|
40
|
Will there be a possibility to adjust the prices quoted in our tender afterwards based on the actual [...]
|
For items for which the exact volume (e.g. m2) is not yet known, the tenderers shall quote a price per [...]
|
06/08/2019
|
|
|
41
|
From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000 [...]
|
Complaints as described in the SLA are not user complaints. User complaints will be channelled through [...]
|
06/08/2019
|
|
|
42
|
As this is a multi service contract, we will be handling complaints and requests for the subcontracted [...]
|
Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical [...]
|
06/08/2019
|
|
|
43
|
What is the estimated date of the start of te contract (also in relation to the award date early november [...]
|
It is currently envisaged that the contract award decision will be communicated in mid-November19, and [...]
|
06/08/2019
|
|
|
44
|
We can not find Annex XIX in the document library, can you provide us with that document?
|
A sample purchase order is included as the very last page of the draft Contract (Annex VII to the Technical [...]
|
06/08/2019
|
|
|
45
|
Our waste management partner is a young and innovative start up. We are able to provide the requested [...]
|
As set out in section 15: Selection criteria (technical and professional capacity) in particular section [...]
|
06/08/2019
|
|
|
46
|
In the current situation all service desk enquiries (receipt, processing and feedback) are handled by [...]
|
The Agency considers that this question is not relevant to the submission of a proposal in response to [...]
|
06/08/2019
|
|
|
47
|
As a multi service provider we are aware how important is is that requests and complaints are filed under [...]
|
The Agency considers that this question is not relevant to the submission of a proposal in response to [...]
|
06/08/2019
|
|
|
48
|
The successful tenderer will be required to carry out an initial risk assessment at no additional cost [...]
|
The Agency is asking tenderers to provide a fixed cost per one pest control visit where each visit shall [...]
|
06/08/2019
|
|
|
49
|
The successful tenderer will be required to treat at no additional cost to the Agency all crawling insects [...]
|
The assumption is correct. Compliance with law and relevant regulations will always prevail.
|
06/08/2019
|
|
|
50
|
Unlimited call outs in or out of office hours for suspected pest infestations. Unlimited follow up visits [...]
|
Tenderers are requested to factor in these requirements and provide a fixed price to include: -Unlimited [...]
|
06/08/2019
|
|