|
45
|
Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
|
Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
|
09/02/2018
|
|
|
44
|
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
|
Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender [...]
|
07/02/2018
|
|
|
43
|
Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
|
The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
|
07/02/2018
|
|
|
42
|
On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
|
Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
|
07/02/2018
|
|
|
41
|
Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
|
The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
|
07/02/2018
|
|
|
40
|
a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
|
Business and application support services will be provided by other parties than the future contractor [...]
|
06/02/2018
|
|
|
39
|
a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
|
Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
|
06/02/2018
|
|
|
38
|
In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
|
indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
|
06/02/2018
|
|
|
37
|
The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
|
ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
|
05/02/2018
|
|
|
36
|
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
|
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
|
05/02/2018
|
|