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27
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There is no place in the Technical Offer for us to describe our Quality System and the Incident and Problem [...]
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Please see Point A.8.1, last but one paragraph of specifications which stipulate “The tender shall include [...]
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15/01/2018
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26
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In section 8.1 and in particular the Table 1, you request that the Technical Offer includes Sub-part [...]
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Please refer to the specifications which indicate the mandatory elements to include in this subpart ( [...]
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15/01/2018
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25
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Please, advise may envisaged regular progress review meetings be held using widespread teleconferencing [...]
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In principle, all participants in contractual meeting shall be present in person. On exceptional occasions [...]
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11/01/2018
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24
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Please advise do any of the activities in the SoW may require support personnel to have access to EU [...]
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The Service Desk staff does not require access to EU classified information. Therefore, no official clearance [...]
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11/01/2018
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23
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Please, advise do your security rules allow for support purposes access to your network from an external [...]
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No remote connection for support purposes is allowed between ECA network and the premises of the service [...]
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11/01/2018
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22
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In case that a company relies to the capacity of other entities, we read: “A tenderer may, where appropriate [...]
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Written undertaking mentioned in point A.7 of Tender specifications shall be submitted with the tender [...]
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10/01/2018
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21
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Can we consider the words "has awarded" as a technical mistake, as the power of attorney is necessary [...]
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In line with point A.13.1 of the Tender specifications which stipulates that "Partners in a joint offer [...]
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10/01/2018
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20
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Please specify whether the original offer and the two stamped copies must be placed in the “inner envelope [...]
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There are no specific requirements for the copies to place them in separate inner envelopes. The copies [...]
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10/01/2018
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19
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With reference to the cover letter, we read “ If you are interested in this contract, you are invited [...]
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The term “stamped copy” means that the tender shall be stamped with the word "copy" on its first page [...]
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09/01/2018
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18
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In the draft contract you state that: "In the case of a framework contract, signature of the Contract [...]
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The contract in question is a hybrid contract which contain a direct part and a framework part. The provision [...]
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05/01/2018
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17
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The services mentioned in section 4.6 of Annex 2, are services that will be definitely requested from [...]
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The services mentioned in section B.4.6 of Annex 2 are additional services that MIGHT be requested by [...]
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05/01/2018
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16
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Can you please confirm that asset management for Non-IT assets is a new element introduced in this contract [...]
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Yes, we confirm that asset management of non-IT assets is a new element introduced in this call for tenders [...]
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05/01/2018
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15
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Can you please confirm that 'face-to-face' contacts, automatically generated "user calls" are new elements [...]
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Face-to-face contacts have been part of the running contract since its beginning, albeit not in the form [...]
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05/01/2018
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14
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In section 6 Team organisation you mention the roles of: (1)Team Leader. Is that role the same with the [...]
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ad (1) The main task of the “Team leader” role is to manage the helpdesk team. It is an operational role [...]
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05/01/2018
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13
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The time-period during which tenderers are able to draft their reply spans the Christmas period, which [...]
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Question12
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18/12/2017
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12
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Due to several tenders out at present, and in order to provide you with an answer at the level of your [...]
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The Court of Auditors has decided to extend the deadline for the submission of offers until 19tjh January [...]
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18/12/2017
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11
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a. Is it possible to know the number of services that were requested via mail, telephone and "face-to-face [...]
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a. We would like to draw your attention to the fact that the scope of the services under the current [...]
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01/12/2017
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10
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Is the Helpdesk Reception Desk just one desk for all the locations of the Court? or does it include four [...]
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Helpdesk Reception Desk indicated in point B.3 of the tender specifications comprises only one desk for [...]
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30/11/2017
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9
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Threshold no. 1 states literally " Only those tenders that reach at least 30 points (i.e. 60% of the [...]
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The maximum partial scores are indicated under point 8.1 in the table on pages 15-18. This table presents [...]
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29/11/2017
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8
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annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the [...]
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Q5 OLD EXPIRED Tender specs 01/2102/12 a) and b) For the current "transfer of know-how" procedure please [...]
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29/11/2017
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7
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What does "Contract Reference" refer to in the case of projects executed for private clients? "Contact [...]
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"Contract Reference" shall allow to identify the contract/project you present as proof of your technical [...]
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28/11/2017
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6
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annex 3 - Draft SLA One assumption is that current contractor's KPI values are respecting the targets [...]
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a) This question is not relevant for the future contract since it concerns the execution of the current [...]
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28/11/2017
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5
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annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the [...]
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c) No shadowing period is foreseen following the transfer of know-how. d) Immediately
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28/11/2017
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4
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annex 2 - section 2.4 "The Contractor can expect a maximum average rise of 5% per year with reference [...]
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Yes, your understanding is correct.
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28/11/2017
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3
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annex 2 - section 2.7 CA Service Desk Manager 12.9 & Easyvista H1.2016 will be replaced by “Service [...]
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Yes, your understanding is correct.
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28/11/2017
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2
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annex 2 - section 2.5 "...migration to Windows 10 planned in the 1st semester 2018" such migration may [...]
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Yes, your understanding is correct.
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28/11/2017
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1
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annex 2 - tender specifications Team composition and location a) Please provide the current team composition [...]
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a) The current team composition comprises 10 (ten) FTE. However, we would like to draw your attention [...]
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28/11/2017
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