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1
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1. The “Estimates for Work area 2 - ICT BackOffice” in tender specifications section 2.2.5.5 are summing [...]
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1. The estimations in the work area Backoffice under 2.2.5.5. indeed add up to 101% due a rounding error [...]
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22/01/2018
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40
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a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
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Business and application support services will be provided by other parties than the future contractor [...]
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06/02/2018
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39
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a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
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Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
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06/02/2018
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54
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According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
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Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
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13/02/2018
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66
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According to the Tender Specifications (page 13) “1. All contractor’s consultants working for ECDC need [...]
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This question is answered already in question #9.Question9
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15/02/2018
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61
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Annex VI – Tender Submission Checklist: - “The duly completed Authorised Signatory Form…” - “The duly [...]
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Yes your understanding is correct.
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14/02/2018
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63
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Annex VI – Tender Submission Checklist: “You should also ensure that: Both the technical and financial [...]
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The technical proposal as specified in the Tender Specifications (see 4.1) shall also be signed, with [...]
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14/02/2018
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60
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Annex VII - e-Submission application guide par. 1.2. Documents to be signed and dated while creating [...]
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Yes your understanding is correct.
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14/02/2018
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52
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Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
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Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. [...]
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13/02/2018
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56
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BO13 (recommended)There should be no bugs found in production related to integration that were not detected [...]
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Please note that the testing covers only integration testing and not full functional (business) testing [...]
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13/02/2018
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8
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Can you please give detailed information about the applications to host within this FwC, regarding data [...]
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You find information about the hosting service provided by the Backoffice team under 2.2.4.2 in the tender [...]
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25/01/2018
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69
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Can you provide any rough estimation of the expected estimated annual workload? Can you provide us with [...]
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ECDC will not give additional information on addition to 2.2.3.3 on the number of changes to handle, [...]
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15/02/2018
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64
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Can you share with us the Annex IX - Data protection agreement which is not provided with the tender [...]
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The data protection agreement is part of the draft framework contract, page 58.
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14/02/2018
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72
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Dear Procurement Team, Under section “2.2.3.4 Service level management” one of the listed activities [...]
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Currently we operate under compliance with No 45/2001 and in the future with the GDPR. In practise the [...]
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19/02/2018
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5
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Do you confirm that the estimation of the annual workload in man-hours (for instance 90 for the frontoffice [...]
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It is correct, the right column gives an indication of work hours outside office hours and outside the [...]
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22/01/2018
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3
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Doc “Tender Specifications”, pg 28: Profiles required: “Server Administrator” but in “Technical Annex [...]
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The profile name “Server administrator” and “System administrator” should be read as equivalent. In the [...]
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22/01/2018
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71
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Does ECDC allow Contractor to use it own ITIL support management system ? The support system to comply [...]
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Please read on page 15 under 2.2.2.4: “The contractor will be responsible to maintain and update the [...]
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19/02/2018
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70
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Does ECDC deliver the services with internal resources or external suppliers beside those stated on page [...]
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On 2.1 we give an overview how ECDC IT service internally is organised and about of the other contracts [...]
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19/02/2018
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51
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ECDC says it have some Printer MFP, Should the contractor cover hardware and maintenance of those as [...]
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The contractor should NOT cover hardware and maintenance for the MFDs. That will be provided by the printer [...]
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13/02/2018
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53
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In 2.2.7.4 (tender specification) on site and off site work ECDC state that will be 4+1 seat however [...]
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ECDC is currently moving to new premises and expect that 5 seats will be available for the suppliers [...]
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13/02/2018
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48
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In answer 41, you wrote "The main intention is that (...) all the providers staff (...)". But in the [...]
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Ideally we see all consultants here once in a while, but practically the positions required for local [...]
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09/02/2018
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55
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In KPI BO13(many is called the same) Every completed test must have a test report. Question 1: Can you [...]
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Indeed the testing activities are described in 2.2.3.8 of the tender specifications.
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13/02/2018
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49
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In section 3.2.3 (Technical and Professional Capacity) of the Tender Specifications, it is requested [...]
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Your assumption is fully correct. The description of the tenderer's professional activity should be 3 [...]
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09/02/2018
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10
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In the case of 18 penalty points (and higher) no other consequence than "Possible termination of FWC" [...]
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It is correct, in the situation of 18 or more penalty points and that ECDC would not cancel the FWC, [...]
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26/01/2018
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50
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In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
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From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
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09/02/2018
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