41
|
From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000[...]
|
Complaints as described in the SLA are not user complaints. User complaints will be channelled through[...]
|
06/08/2019
|
|
42
|
As this is a multi service contract, we will be handling complaints and requests for the subcontracted[...]
|
Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical[...]
|
06/08/2019
|
|
43
|
What is the estimated date of the start of te contract (also in relation to the award date early november[...]
|
It is currently envisaged that the contract award decision will be communicated in mid-November19, and[...]
|
06/08/2019
|
|
44
|
We can not find Annex XIX in the document library, can you provide us with that document?
|
A sample purchase order is included as the very last page of the draft Contract (Annex VII to the Technical[...]
|
06/08/2019
|
|
45
|
Our waste management partner is a young and innovative start up. We are able to provide the requested[...]
|
As set out in section 15: Selection criteria (technical and professional capacity) in particular section[...]
|
06/08/2019
|
|
46
|
In the current situation all service desk enquiries (receipt, processing and feedback) are handled by[...]
|
The Agency considers that this question is not relevant to the submission of a proposal in response to[...]
|
06/08/2019
|
|
47
|
As a multi service provider we are aware how important is is that requests and complaints are filed under[...]
|
The Agency considers that this question is not relevant to the submission of a proposal in response to[...]
|
06/08/2019
|
|
48
|
The successful tenderer will be required to carry out an initial risk assessment at no additional cost[...]
|
The Agency is asking tenderers to provide a fixed cost per one pest control visit where each visit shall[...]
|
06/08/2019
|
|
49
|
The successful tenderer will be required to treat at no additional cost to the Agency all crawling insects[...]
|
The assumption is correct. Compliance with law and relevant regulations will always prevail.
|
06/08/2019
|
|
50
|
Unlimited call outs in or out of office hours for suspected pest infestations. Unlimited follow up visits[...]
|
Tenderers are requested to factor in these requirements and provide a fixed price to include: -Unlimited[...]
|
06/08/2019
|
|