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41
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From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000[...]
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Complaints as described in the SLA are not user complaints. User complaints will be channelled through[...]
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06/08/2019
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42
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As this is a multi service contract, we will be handling complaints and requests for the subcontracted[...]
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Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical[...]
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06/08/2019
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43
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What is the estimated date of the start of te contract (also in relation to the award date early november[...]
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It is currently envisaged that the contract award decision will be communicated in mid-November19, and[...]
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06/08/2019
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44
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We can not find Annex XIX in the document library, can you provide us with that document?
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A sample purchase order is included as the very last page of the draft Contract (Annex VII to the Technical[...]
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06/08/2019
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45
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Our waste management partner is a young and innovative start up. We are able to provide the requested[...]
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As set out in section 15: Selection criteria (technical and professional capacity) in particular section[...]
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06/08/2019
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46
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In the current situation all service desk enquiries (receipt, processing and feedback) are handled by[...]
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The Agency considers that this question is not relevant to the submission of a proposal in response to[...]
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06/08/2019
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47
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As a multi service provider we are aware how important is is that requests and complaints are filed under[...]
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The Agency considers that this question is not relevant to the submission of a proposal in response to[...]
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06/08/2019
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48
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The successful tenderer will be required to carry out an initial risk assessment at no additional cost[...]
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The Agency is asking tenderers to provide a fixed cost per one pest control visit where each visit shall[...]
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06/08/2019
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49
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The successful tenderer will be required to treat at no additional cost to the Agency all crawling insects[...]
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The assumption is correct. Compliance with law and relevant regulations will always prevail.
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06/08/2019
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50
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Unlimited call outs in or out of office hours for suspected pest infestations. Unlimited follow up visits[...]
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Tenderers are requested to factor in these requirements and provide a fixed price to include: -Unlimited[...]
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06/08/2019
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