41
From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000[...]
Complaints as described in the SLA are not user complaints. User complaints will be channelled through[...]
06/08/2019
Megválaszolva
42
As this is a multi service contract, we will be handling complaints and requests for the subcontracted[...]
Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical[...]
06/08/2019
Megválaszolva
43
What is the estimated date of the start of te contract (also in relation to the award date early november[...]
It is currently envisaged that the contract award decision will be communicated in mid-November19, and[...]
06/08/2019
Megválaszolva
44
We can not find Annex XIX in the document library, can you provide us with that document?
A sample purchase order is included as the very last page of the draft Contract (Annex VII to the Technical[...]
06/08/2019
Megválaszolva
45
Our waste management partner is a young and innovative start up. We are able to provide the requested[...]
As set out in section 15: Selection criteria (technical and professional capacity) in particular section[...]
06/08/2019
Megválaszolva
46
In the current situation all service desk enquiries (receipt, processing and feedback) are handled by[...]
The Agency considers that this question is not relevant to the submission of a proposal in response to[...]
06/08/2019
Megválaszolva
47
As a multi service provider we are aware how important is is that requests and complaints are filed under[...]
The Agency considers that this question is not relevant to the submission of a proposal in response to[...]
06/08/2019
Megválaszolva
48
The successful tenderer will be required to carry out an initial risk assessment at no additional cost[...]
The Agency is asking tenderers to provide a fixed cost per one pest control visit where each visit shall[...]
06/08/2019
Megválaszolva
49
The successful tenderer will be required to treat at no additional cost to the Agency all crawling insects[...]
The assumption is correct. Compliance with law and relevant regulations will always prevail.
06/08/2019
Megválaszolva
50
Unlimited call outs in or out of office hours for suspected pest infestations. Unlimited follow up visits[...]
Tenderers are requested to factor in these requirements and provide a fixed price to include: -Unlimited[...]
06/08/2019
Megválaszolva
