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55
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In KPI BO13(many is called the same) Every completed test must have a test report. Question 1: Can you [...]
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Indeed the testing activities are described in 2.2.3.8 of the tender specifications.
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13/02/2018
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54
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According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
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Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
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13/02/2018
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53
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In 2.2.7.4 (tender specification) on site and off site work ECDC state that will be 4+1 seat however [...]
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ECDC is currently moving to new premises and expect that 5 seats will be available for the suppliers [...]
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13/02/2018
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52
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Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
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Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. [...]
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13/02/2018
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51
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ECDC says it have some Printer MFP, Should the contractor cover hardware and maintenance of those as [...]
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The contractor should NOT cover hardware and maintenance for the MFDs. That will be provided by the printer [...]
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13/02/2018
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50
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In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
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From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
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09/02/2018
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49
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In section 3.2.3 (Technical and Professional Capacity) of the Tender Specifications, it is requested [...]
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Your assumption is fully correct. The description of the tenderer's professional activity should be 3 [...]
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09/02/2018
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48
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In answer 41, you wrote "The main intention is that (...) all the providers staff (...)". But in the [...]
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Ideally we see all consultants here once in a while, but practically the positions required for local [...]
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09/02/2018
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47
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Is SCOM the only System Management tool that is currently used at the Agency?
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SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
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09/02/2018
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46
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P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
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As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
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09/02/2018
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