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41
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From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000 [...]
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Complaints as described in the SLA are not user complaints. User complaints will be channelled through [...]
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06/08/2019
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40
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Will there be a possibility to adjust the prices quoted in our tender afterwards based on the actual [...]
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For items for which the exact volume (e.g. m2) is not yet known, the tenderers shall quote a price per [...]
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06/08/2019
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39
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You indicate that information about glass m2 will not be available until the building has been completed [...]
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A price per m2 for cleaning of internal glazing is fine. Please see also the answer to question 25.
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06/08/2019
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38
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How many sanitary units will there be in your building, and how many toilet pots and washbasins?
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Could the economic operator please clarify what is meant with ‘sanitary units’?
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06/08/2019
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37
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Which type of coffee cups will you be using? PE-coated or a biodegradable cup with PLA-coating?
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This information is not yet known. Coffee cups will be provided by the catering contractor. The procurement [...]
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06/08/2019
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36
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You are requesting a press machine for paper and for organic waste, but not for residual waste. We know [...]
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As per point d) Central waste collection area of section 3.1.5. Waste management including confidential [...]
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06/08/2019
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35
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“Duly signed and dated by an authorised representative” Is our assumption correct that the tender documents [...]
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The assumption is correct. The procurement documents shall be signed by a person who is identified in [...]
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06/08/2019
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34
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According to the Scoring Criteria for complaints, receiving 1 complaint per month will result in a score [...]
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Complaints as described in the SLA Annex XVI are considered those that result from failing to meet the [...]
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02/08/2019
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33
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For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction [...]
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The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will [...]
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02/08/2019
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32
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Row 18, deep cleaning of shower rooms and changing rooms. Can you provide us with an element list for [...]
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Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
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02/08/2019
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