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25
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Is this criterion met, when tenderer provides two reference projects covering 6 out of 28 Member States [...]
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The criterion is met when a tenderer, which can be a consortium, provides references for 2 projects, [...]
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19/07/2019
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24
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Regarding Section 4.2.4, Criterion and Evidence A4: Would it be possible to provide more than two reference [...]
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The requirement in the tender specifications is for 2 projects to cover the required geographical scope [...]
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11/07/2019
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23
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Regarding Section 4.2.4, Criterion and Evidence A4: i) Could you please clarify this statement? "In addition [...]
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Yes the tenderer must prove that it has contacts in the rest of the Member States (i.e. other than the [...]
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10/07/2019
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22
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What is the scope of the SLAs and what is the purpose of the multiple exercises associated with business [...]
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The service level agreements are intended to cover both code maintenance and further evolution of the [...]
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05/07/2019
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21
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What is the scope of the maintenance requirements and does it include the central instance and Helpdesk [...]
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In addition to maintenance of the code and associated management and in addition to support provided [...]
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05/07/2019
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20
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The six-month indication, is it a relative value to the handover date or an absolute value (e.g. what [...]
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The 6 month period is an approximate duration with two dependencies, namely hardware and readiness of [...]
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05/07/2019
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19
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Task 4. We would like to confirm if the Jira system [...]
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The Jira system has been deployed and is presently in use.
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05/07/2019
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18
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Is the scope of handover to ENISA already defined, [...]
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It is a matter for the offers to set out how handover is to take place to ENISA in accordance with objective [...]
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05/07/2019
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17
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Task 4. Could you please clarify the extent of the [...]
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As the Helpdesk function is handed over to ENISA by month 24, there is no requirement for support beyond [...]
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05/07/2019
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16
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Task 4. We would like to confirm that the helpdesk [...]
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The minimum response objective is stated as 48 hours in the tender specifications and not 48 office hours [...]
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05/07/2019
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15
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Regarding Section 2.2.1 Objective 1) Section 2.2.2 Task 1 (second paragraph) Could you please clarify [...]
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The term “European sourced hardware” can mean assembled in Europe. If such suitable hardware is not available [...]
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05/07/2019
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14
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Specifically would Azure Private Cloud be acceptable as private cloud computing with a secure, dedicated [...]
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It is a matter for the offer to set out the equivalent cloud focused solution based on the response to [...]
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20/06/2019
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13
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Given that the overall facility is an operational entity, what is the difference between the operational [...]
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As set out in Task 1, exercising of the business continuity arrangements for the facility takes place [...]
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19/06/2019
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12
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Regarding the task of providing a suitable hardware to host a mirrored hot-site of the central instance [...]
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The physical premises of the mirrored central instance will be provided. Offers do not need to include [...]
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19/06/2019
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11
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Regarding the task of providing a suitable hardware to host a mirrored hot-site of the central instance [...]
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It is a matter for the offer to include technical details based on the information provided in the Section [...]
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19/06/2019
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10
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To our understanding, SLA need to be developed with the CSIRTs and agreed with ENISA. This implies a [...]
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Task 4 of Section 2.2.2 of the tender specifications provides some basic boundary parameters to assist [...]
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18/06/2019
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9
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Non-functional requirements, including (non-exhaustive list) - Security - Storage capacity - Processing [...]
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Engineering documentation setting a minimum baseline set of non-functional requirements is not included [...]
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18/06/2019
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8
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On top of the software taking part of the platform, are there any other documents where the physical [...]
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Technical documentation is available, if you refer to the response to question 1, and section 2.1 of [...]
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18/06/2019
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7
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Section 2.2.1 Objective 1) Section 2.2.2 Task 1 Instead of a hardware solution are Cloud computing environment [...]
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While the tender specifications are explicit on the need for hardware, an equivalent solution involving [...]
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12/06/2019
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6
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With regard to 1.4 of the Tender Specification, is it mandatory that the project manager has to be appointed [...]
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In point 1.4. there is no mentioning of 'project manager' but contract management in operational level [...]
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07/06/2019
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5
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In section 2.2.2 Task 4 in the Tender Specifications (SMART 2018/1024) it states that "Remote support [...]
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Remote support is to be provided during working hours in all of the Member States, that have CSIRTs participating [...]
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07/06/2019
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4
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Specific Objective 3 in section 2.2.1 (Objectives) of the Tender Specifications document (2018/1024) [...]
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Yes, the procurement can allow for integration of proprietary software in so far as this is compatible [...]
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05/06/2019
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3
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Will the contractors who have been responsible for the development and integration of the existing tools [...]
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The contractors to SMART 2015/1089 have various contractual requirements including handover of management [...]
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05/06/2019
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2
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Specific objective 2 in section 2.2.1 of the Tender specifications is to "Maintain the software...of [...]
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Yes, this procurement allows for the possibility of replacement of tools as implied in specific objective [...]
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05/06/2019
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1
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Section 2.1 of the tender specifications on page 14 states that “The software for MeliCERTes is available [...]
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MeliCERTes software is available to the public via the two separate websites, namely at https://gitlab.com [...]
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17/05/2019
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