146
For extra muros work, we intend to complete it in multiple locations. In criterion 2 & 3, we have [...]
The Tenderer is NOT requested to provide a breakdown of the proportion of off-site work for each location [...]
25/06/2020
Beantwoord
145
For extra muros work, we intend to complete it in multiple locations.Each working location will have [...]
Tenderer may NOT propose different daily rates for each extra-muros location. Proposed daily rates for [...]
25/06/2020
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144
We understand that the meaning of “resourcing” in question 4.1 refers to defining the roles and profiles [...]
Your understanding is correct. Resourcing refers to roles and profiles required for the tenderer’s refactoring [...]
24/06/2020
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143
Our understanding from the previous clarification is that the Companies based in third countries (i.e [...]
Tenderer to note the following: Participation in procurement procedures is open on equal terms to all [...]
23/06/2020
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142
We understand that the “development team” in question 2.3, bullet “i” refers to the whole “Contractor [...]
In Criterion 2, question 2.3. – Management, tenderer is requested to provide details of a delivery approach [...]
22/06/2020
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141
Does the scope of the refactoring of the system considered for question 4.1 includes the refactoring [...]
Criterion 4.1 Describe the approach for the refactoring of the system considering, but not limited to [...]
22/06/2020
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140
In order to provide a product planning, especially considering “that the time between event a and event [...]
Criterion 2.1 ii is more about the product planning process instead of a specific plan or a schedule. [...]
22/06/2020
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139
Would EMA consider extending the deadline from the 3rd of July until the 8th or 10th of July. We believe [...]
Given the planning for the procurement and bearing in mind that the time limit for submission of offers [...]
22/06/2020
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138
In question 6, EMA answered that the tenderer’s offsite work location must reside within the EEA only [...]
If the tenderer would like to transfer personal data processed on behalf of EMA to one of its internal [...]
22/06/2020
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137
Please can you confirm that is it NOT required that the project has lasted 18 months in the last three [...]
Your understanding is correct.
22/06/2020
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136
Can EMA confirm that for a client who does not want to be named, can the tenderer redact the client name [...]
In case the tenderer has been requested not to disclose the client’s name, the tenderer is requested [...]
22/06/2020
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135
Would EMA be willing to consider maintenance contracts which are ongoing and for which a letter of satisfactory [...]
References provided for maintenance must be based on completed/ fully delivered contracts that fulfil [...]
22/06/2020
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134
Are we allowed to submit a sample report using one page in A3 format to question 3.3?
Tenderer to please refer to Q&A 1 for further information. Sample report must be submitted in A4 [...]
17/06/2020
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133
Can you please confirm whether you can accept as a valid reference a project that has already passed [...]
For 19.1.2.b. 19.2.2.b., the Tenderer is requested to provide 3 references. At least two software development [...]
16/06/2020
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132
For questions 4.1 and 4.2 you request a plan providing “Schedule including resourcing and the estimation [...]
Your understanding is correct.
16/06/2020
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131
Page 35 of the tender specifications reads that the tenderer should submit a "Letter enclosing the tender [...]
The sole purpose of the letter as described in section 21. of the technical specification is to serve [...]
16/06/2020
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130
"The tenderer must have minimum of 40 staff members covering all the profiles", can the 40 resources [...]
Please note the tenderer may rely on another entity’s capacity in order to demonstrate meeting selection [...]
16/06/2020
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129
The RFP reads: "Statement on the average annual manpower and the number of managerial staff for the last [...]
Statement on the average annual manpower and the number of managerial staff for the last three years [...]
16/06/2020
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128
We are requested to provide “the proposed governance structure for the maintenance stream” in order to [...]
Your understanding is correct.
16/06/2020
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127
What are the service requirements of CTIS? a. Support window(24*7,16*5. on desk or on-call ?). b. SLA [...]
Tenderer to please refer to: Annex 4b-Draft framework contract- Service level agreement for further information [...]
16/06/2020
Beantwoord
126
Are the requirements for further upgrade /enhancements already captured?
Backlog for further development exists, as usual for Agile delivery it will evolve and be further detailed [...]
16/06/2020
Beantwoord
125
As per our understanding, most of the functionality of CTIS has already been developed. Can you please [...]
The name of the incumbent vendor is not relevant information.
16/06/2020
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124
As per the “delivery-time-frame-eu-portal-eu-database_en.pdf”, CTIS was to go live by September 2018. [...]
The system has not gone live.
16/06/2020
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123
To design maintenance services aligned to the Agency needs, can you provide us with the hourly distribution [...]
Please further clarify your question to a particular section, point of the technical specification and [...]
16/06/2020
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122
Can we consider that the ticket volume mentioned here covers only the expert level support (L3) expected [...]
Please further clarify your question to a particular section, point of the technical specification and [...]
16/06/2020
Beantwoord