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6
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The Technical Proposal must contain a proposal for a Service Level Agreement (SLA) based on Annex 4 ( [...]
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A) Indeed there is a relationship in the desired service agreement and the technical offer, while there [...]
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22/01/2018
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1
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1. The “Estimates for Work area 2 - ICT BackOffice” in tender specifications section 2.2.5.5 are summing [...]
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1. The estimations in the work area Backoffice under 2.2.5.5. indeed add up to 101% due a rounding error [...]
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22/01/2018
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2
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The technical annex 4 refer in the first page: […]In chapter 9 the mandatory Key performance indicators [...]
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Indeed the reference should be to chapter 8 instead of chapter 9.
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22/01/2018
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3
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Doc “Tender Specifications”, pg 28: Profiles required: “Server Administrator” but in “Technical Annex [...]
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The profile name “Server administrator” and “System administrator” should be read as equivalent. In the [...]
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22/01/2018
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4
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Will you provide a template for the proof of references to projects ?
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ECDC will not provide a template. The contractor may choose himself a simple template.
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22/01/2018
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5
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Do you confirm that the estimation of the annual workload in man-hours (for instance 90 for the frontoffice [...]
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It is correct, the right column gives an indication of work hours outside office hours and outside the [...]
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22/01/2018
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7
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Online the time limit says last day to hand in our offer is 16/02/2018 and in the material provided to [...]
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The official deadline for submission of tenders is 28/02/2018, this will be corrected as soon as possible [...]
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22/01/2018
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8
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Can you please give detailed information about the applications to host within this FwC, regarding data [...]
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You find information about the hosting service provided by the Backoffice team under 2.2.4.2 in the tender [...]
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25/01/2018
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10
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In the case of 18 penalty points (and higher) no other consequence than "Possible termination of FWC" [...]
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It is correct, in the situation of 18 or more penalty points and that ECDC would not cancel the FWC, [...]
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26/01/2018
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9
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The TS, page 13 Minimum Requirements, stipulates: "1. All contractor’s consultants working for ECDC need [...]
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All contractors consultants working for ECDC need to have an ITIL foundation certification. This is applicable [...]
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26/01/2018
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