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26
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In order to compile a correct list of proposed cleaning products, an overview of the finishing materials [...]
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Tenderers should note that the EMA building is still a construction site. The below list of finishing [...]
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02/08/2019
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27
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Is this included the dispensers and what are the specifications.
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The provision of hygienic and sanitary supplies and consumables does not include dispensers itself. Please [...]
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02/08/2019
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28
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Row 26, further to your answer to question 4. How will square meters be determined upon completion? Is [...]
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Please see the answer to question 25.
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02/08/2019
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29
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The atrium is accessible by using the GOI. Is all of the glass accessible with the GOI? And how many [...]
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Glazing in the atrium is accessible by using the GOI. The largest area of internal glazing to be cleaned [...]
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02/08/2019
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30
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various frequencies for the internal window cleaning are mentioned: 12x per year and 2x per year. Which [...]
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Both are correct. Twelve (12 x per year) refers to the monthly cleaning of the internal glazing of interior [...]
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02/08/2019
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31
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Row 17, deep cleaning services. In order to provide you with a correct price per cleaning session, a [...]
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Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
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02/08/2019
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32
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Row 18, deep cleaning of shower rooms and changing rooms. Can you provide us with an element list for [...]
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Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
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02/08/2019
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33
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For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction [...]
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The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will [...]
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02/08/2019
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34
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According to the Scoring Criteria for complaints, receiving 1 complaint per month will result in a score [...]
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Complaints as described in the SLA Annex XVI are considered those that result from failing to meet the [...]
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02/08/2019
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35
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“Duly signed and dated by an authorised representative” Is our assumption correct that the tender documents [...]
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The assumption is correct. The procurement documents shall be signed by a person who is identified in [...]
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06/08/2019
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36
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You are requesting a press machine for paper and for organic waste, but not for residual waste. We know [...]
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As per point d) Central waste collection area of section 3.1.5. Waste management including confidential [...]
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06/08/2019
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37
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Which type of coffee cups will you be using? PE-coated or a biodegradable cup with PLA-coating?
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This information is not yet known. Coffee cups will be provided by the catering contractor. The procurement [...]
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06/08/2019
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38
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How many sanitary units will there be in your building, and how many toilet pots and washbasins?
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Could the economic operator please clarify what is meant with ‘sanitary units’?
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06/08/2019
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39
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You indicate that information about glass m2 will not be available until the building has been completed [...]
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A price per m2 for cleaning of internal glazing is fine. Please see also the answer to question 25.
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06/08/2019
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40
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Will there be a possibility to adjust the prices quoted in our tender afterwards based on the actual [...]
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For items for which the exact volume (e.g. m2) is not yet known, the tenderers shall quote a price per [...]
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06/08/2019
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41
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From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000 [...]
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Complaints as described in the SLA are not user complaints. User complaints will be channelled through [...]
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06/08/2019
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42
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As this is a multi service contract, we will be handling complaints and requests for the subcontracted [...]
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Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical [...]
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06/08/2019
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43
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What is the estimated date of the start of te contract (also in relation to the award date early november [...]
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It is currently envisaged that the contract award decision will be communicated in mid-November19, and [...]
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06/08/2019
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44
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We can not find Annex XIX in the document library, can you provide us with that document?
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A sample purchase order is included as the very last page of the draft Contract (Annex VII to the Technical [...]
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06/08/2019
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45
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Our waste management partner is a young and innovative start up. We are able to provide the requested [...]
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As set out in section 15: Selection criteria (technical and professional capacity) in particular section [...]
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06/08/2019
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46
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In the current situation all service desk enquiries (receipt, processing and feedback) are handled by [...]
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The Agency considers that this question is not relevant to the submission of a proposal in response to [...]
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06/08/2019
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47
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As a multi service provider we are aware how important is is that requests and complaints are filed under [...]
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The Agency considers that this question is not relevant to the submission of a proposal in response to [...]
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06/08/2019
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48
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The successful tenderer will be required to carry out an initial risk assessment at no additional cost [...]
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The Agency is asking tenderers to provide a fixed cost per one pest control visit where each visit shall [...]
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06/08/2019
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49
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The successful tenderer will be required to treat at no additional cost to the Agency all crawling insects [...]
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The assumption is correct. Compliance with law and relevant regulations will always prevail.
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06/08/2019
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50
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Unlimited call outs in or out of office hours for suspected pest infestations. Unlimited follow up visits [...]
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Tenderers are requested to factor in these requirements and provide a fixed price to include: -Unlimited [...]
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06/08/2019
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