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17
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With reference to Section 3.2.4. Technical and professional capacity criteria and evidence, B2 – Helpdesk [...]
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Evidence for 3.2.4 B2 – Helpdesk team: -Team description (listing roles of the members and how the collective [...]
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10/10/2018
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16
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In order to provide a proposal adapted to your needs can you provide statistics or reports on Eures Helpdesk [...]
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For statistics on the number of questions received, please refer to the answer to Question 7. For the [...]
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10/10/2018
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15
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In the part of the Technical Specifications related to the team delivering the service, we note the requirement [...]
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Tenderers must comply with the selection criteria listed in section 3.2.4, which defines the team delivering [...]
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09/10/2018
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14
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On page 31 of the Technical Specifications it is mentioned that "all members of the helpdesk team are [...]
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The reply is the same as for question #5. The training mentioned on page 31 under B2 – Helpdesk team [...]
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09/10/2018
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13
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We note the requirement to administer all new registrations to the portal. Could you please give us an [...]
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For the period April 2017-March 2018, the helpdesk processed 7635 enquiries related to registration. [...]
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09/10/2018
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12
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Thank you for replying to question 9 - breakdown of enquiries by language. However I am not sure to which [...]
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1.- Go to the main page of this call for tenders at etendering: https://etendering.ted.europa.eu/cft/ [...]
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08/10/2018
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11
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We have noted on page 10 the commitment of the Contracting Authority to provide the currently used set [...]
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Currently there are 87 standard replies in the knowledge database. They are provided in all EU/EEA languages [...]
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05/10/2018
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10
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According to the Tenderer Specifications, we need to provide references showing the provision of helpdesk [...]
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The tenderer must provide references showing the provision of helpdesk services. Only services provided [...]
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05/10/2018
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9
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Please could you provide a breakdown of enquiries by language, as well as by country. Many thanks.
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Graphs included in document "Number of user queries by language/country (April 2017 – March 2018)"
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05/10/2018
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8
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Please could you provide us with more information on the existing knowledge database: Q1 - how many single [...]
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Currently there are 92 entries in the knowledge database. The total size of the database is 573Kb. The [...]
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05/10/2018
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