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23
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Can you please confirm that this relates to the cleaning services only?
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Requirement 4 of section 15.2 (Evidence of compliance with applicable Health and Safety regulations and [...]
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01/08/2019
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24
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Can you please define more specific what you mean by ‘closure of the contract’? Do you expect a plan [...]
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Tenderer are requested to submit a plan for when the contract ends, which in principle is after a period [...]
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01/08/2019
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31
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Row 17, deep cleaning services. In order to provide you with a correct price per cleaning session, a [...]
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Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
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02/08/2019
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32
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Row 18, deep cleaning of shower rooms and changing rooms. Can you provide us with an element list for [...]
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Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
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02/08/2019
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28
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Row 26, further to your answer to question 4. How will square meters be determined upon completion? Is [...]
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Please see the answer to question 25.
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02/08/2019
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29
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The atrium is accessible by using the GOI. Is all of the glass accessible with the GOI? And how many [...]
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Glazing in the atrium is accessible by using the GOI. The largest area of internal glazing to be cleaned [...]
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02/08/2019
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30
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various frequencies for the internal window cleaning are mentioned: 12x per year and 2x per year. Which [...]
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Both are correct. Twelve (12 x per year) refers to the monthly cleaning of the internal glazing of interior [...]
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02/08/2019
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33
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For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction [...]
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The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will [...]
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02/08/2019
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34
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According to the Scoring Criteria for complaints, receiving 1 complaint per month will result in a score [...]
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Complaints as described in the SLA Annex XVI are considered those that result from failing to meet the [...]
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02/08/2019
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35
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“Duly signed and dated by an authorised representative” Is our assumption correct that the tender documents [...]
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The assumption is correct. The procurement documents shall be signed by a person who is identified in [...]
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06/08/2019
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52
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In order to collect waste efficiently we need a minimum of 2 and rather 3 high voltage power connections [...]
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As per point d) central waste collection of section 3.1.5 (Waste management including confidential waste [...]
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07/08/2019
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36
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You are requesting a press machine for paper and for organic waste, but not for residual waste. We know [...]
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As per point d) Central waste collection area of section 3.1.5. Waste management including confidential [...]
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06/08/2019
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53
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To calculate the number of hours required for waste collection, the following information is required [...]
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Please note that the EMA building is still a construction site, and the Agency does not have at its disposal [...]
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07/08/2019
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37
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Which type of coffee cups will you be using? PE-coated or a biodegradable cup with PLA-coating?
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This information is not yet known. Coffee cups will be provided by the catering contractor. The procurement [...]
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06/08/2019
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54
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Can you define what you mean by ‘food compactor’? Pressing swill/organic waste is not recommended, a [...]
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‘Food compactor’ is synonymous with ‘food digester’. As per the technical specifications, the offered [...]
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07/08/2019
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55
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We know from our own experience that the waste collection drawers that you intend to use are very small [...]
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The Agency is unable to change the design of the collection drawers at this stage. As per the technical [...]
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07/08/2019
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77
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The tender, including prices, must be valid for 6 months. Due to fluctuations on the waste market however [...]
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As set out in Article I.5.2 (Price revision index) of the draft framework contract (Annex II to the Technical [...]
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12/08/2019
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93
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In order to determine an accurate price for cleaning services, the following information is required: [...]
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For the requested information, please see Annex XX: Additional information. Please note that further [...]
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20/08/2019
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94
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In order to provide you with an accurate price for deep cleaning, the following information is required [...]
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For the requested information, please see Annex XX: Additional information, which has been published [...]
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20/08/2019
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38
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How many sanitary units will there be in your building, and how many toilet pots and washbasins?
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Could the economic operator please clarify what is meant with ‘sanitary units’?
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06/08/2019
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39
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You indicate that information about glass m2 will not be available until the building has been completed [...]
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A price per m2 for cleaning of internal glazing is fine. Please see also the answer to question 25.
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06/08/2019
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40
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Will there be a possibility to adjust the prices quoted in our tender afterwards based on the actual [...]
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For items for which the exact volume (e.g. m2) is not yet known, the tenderers shall quote a price per [...]
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06/08/2019
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95
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Thanks for providing us with the floor types. To compile an accurate calculation however, an indication [...]
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Please see the answer to question 93 and 94, as well as Annex XX (Additional information), which has [...]
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20/08/2019
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41
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From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000 [...]
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Complaints as described in the SLA are not user complaints. User complaints will be channelled through [...]
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06/08/2019
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42
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As this is a multi service contract, we will be handling complaints and requests for the subcontracted [...]
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Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical [...]
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06/08/2019
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