50
In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
09/02/2018
Atbildēts
49
In section 3.2.3 (Technical and Professional Capacity) of the Tender Specifications, it is requested [...]
Your assumption is fully correct. The description of the tenderer's professional activity should be 3 [...]
09/02/2018
Atbildēts
48
In answer 41, you wrote "The main intention is that (...) all the providers staff (...)". But in the [...]
Ideally we see all consultants here once in a while, but practically the positions required for local [...]
09/02/2018
Atbildēts
47
Is SCOM the only System Management tool that is currently used at the Agency?
SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
09/02/2018
Atbildēts
46
P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
09/02/2018
Atbildēts
45
Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
09/02/2018
Atbildēts
44
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender [...]
07/02/2018
Atbildēts
43
Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
07/02/2018
Atbildēts
42
On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
07/02/2018
Atbildēts
41
Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
07/02/2018
Atbildēts
40
a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
Business and application support services will be provided by other parties than the future contractor [...]
06/02/2018
Atbildēts
39
a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
06/02/2018
Atbildēts
38
In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
06/02/2018
Atbildēts
37
The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
05/02/2018
Atbildēts
36
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
05/02/2018
Atbildēts
35
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
The tenderer should submit the most relevant 3 references only.
05/02/2018
Atbildēts
34
With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “ [...]
ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby [...]
05/02/2018
Atbildēts
33
With reference to section “2.2.6.2 Minimum security measures by Contractor” of the Tender Specifications [...]
You are right, the correct reference is that each member of contractor’s staff will need to sign the [...]
05/02/2018
Atbildēts
32
With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice [...]
Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager ( [...]
05/02/2018
Atbildēts
31
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
The limit of 3 pages should be applied regardless if single economic operator or consortium.
05/02/2018
Atbildēts
30
The tenderer must submit proof of 3 relevant references to projects. Do you mean at least 3? And at most [...]
The tenderer should submit the most relevant 3 references only.
05/02/2018
Atbildēts
29
There is a limit of 3 pages for the description of the roadmap for the implementation of the security [...]
The page limit of 3 pages should be applied regardless if you have a single or multiple off-side locations [...]
05/02/2018
Atbildēts
28
There is a limit of 3 pages for the description of the tenderer's activity. In the case of a consortium [...]
The limit of 3 pages should be applied regardless if single economic operator or consortium.
05/02/2018
Atbildēts
27
The Tenderer is required to provide a document presenting the tenderer’s proposal for a Service Level [...]
Indeed chapter 1,2,4,5,6,7 of the draft SLA should be used without ANY modification. Indeed Chapter 3 [...]
05/02/2018
Atbildēts
26
With reference to Section “3.2. Selection Criteria”. Could you please clarify whether relying on the [...]
Should any affiliated company be providing capacity to the tenderer to fulfil the selection criteria, [...]
05/02/2018
Atbildēts