50
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In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
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From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
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09/02/2018
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49
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In section 3.2.3 (Technical and Professional Capacity) of the Tender Specifications, it is requested [...]
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Your assumption is fully correct. The description of the tenderer's professional activity should be 3 [...]
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09/02/2018
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48
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In answer 41, you wrote "The main intention is that (...) all the providers staff (...)". But in the [...]
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Ideally we see all consultants here once in a while, but practically the positions required for local [...]
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09/02/2018
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47
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Is SCOM the only System Management tool that is currently used at the Agency?
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SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
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09/02/2018
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46
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P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
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As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
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09/02/2018
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45
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Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
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Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
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09/02/2018
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44
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Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
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Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender [...]
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07/02/2018
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43
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Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
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The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
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07/02/2018
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42
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On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
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Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
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07/02/2018
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41
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Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
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The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
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07/02/2018
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40
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a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
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Business and application support services will be provided by other parties than the future contractor [...]
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06/02/2018
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39
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a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
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Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
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06/02/2018
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38
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In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
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indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
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06/02/2018
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37
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The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
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ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
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05/02/2018
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36
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With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
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All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
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05/02/2018
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35
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With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
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The tenderer should submit the most relevant 3 references only.
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05/02/2018
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34
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With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “ [...]
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ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby [...]
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05/02/2018
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33
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With reference to section “2.2.6.2 Minimum security measures by Contractor” of the Tender Specifications [...]
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You are right, the correct reference is that each member of contractor’s staff will need to sign the [...]
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05/02/2018
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32
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With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice [...]
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Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager ( [...]
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05/02/2018
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31
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With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
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The limit of 3 pages should be applied regardless if single economic operator or consortium.
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05/02/2018
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30
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The tenderer must submit proof of 3 relevant references to projects. Do you mean at least 3? And at most [...]
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The tenderer should submit the most relevant 3 references only.
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05/02/2018
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29
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There is a limit of 3 pages for the description of the roadmap for the implementation of the security [...]
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The page limit of 3 pages should be applied regardless if you have a single or multiple off-side locations [...]
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05/02/2018
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28
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There is a limit of 3 pages for the description of the tenderer's activity. In the case of a consortium [...]
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The limit of 3 pages should be applied regardless if single economic operator or consortium.
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05/02/2018
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27
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The Tenderer is required to provide a document presenting the tenderer’s proposal for a Service Level [...]
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Indeed chapter 1,2,4,5,6,7 of the draft SLA should be used without ANY modification. Indeed Chapter 3 [...]
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05/02/2018
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26
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With reference to Section “3.2. Selection Criteria”. Could you please clarify whether relying on the [...]
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Should any affiliated company be providing capacity to the tenderer to fulfil the selection criteria, [...]
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05/02/2018
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