Call for tenders' details

Title:
IT Infrastructure services
Contracting authority:
European Centre for Disease Prevention and Control (ECDC)
TED publication date:
20/12/2017
Time limit for receipt of tenders:
28/02/2018
Status:
Closed
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Results per page: 10 | 25 | 50 75 Questions found, displaying 31 to 40.[First/Prev] 1, 2, 3, 4, 5, 6, 7, 8 [Next/Last]
# Question Answer Last publication date Status
45
Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition[...]
Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
09/02/2018
44
Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender[...]
07/02/2018
43
Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness[...]
The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure[...]
07/02/2018
42
On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information[...]
Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under[...]
07/02/2018
41
Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management[...]
The rotation of seats would depend on the composition of the service delivery team and the level of redundancy[...]
07/02/2018
40
a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance[...]
Business and application support services will be provided by other parties than the future contractor[...]
06/02/2018
39
a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention[...]
Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
06/02/2018
38
In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged[...]
06/02/2018
37
The specifications state that “The contractor has to provide a telephone number for ECDC users to call[...]
ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
05/02/2018
36
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications[...]
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover[...]
05/02/2018