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1
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For completing above mentioned annex III, IX and XV can you please send them in word format.
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For security reasons, the Agency is unable to provide annexes III, IX and XV in Word format. However, [...]
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24/07/2019
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78
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For the indexation of prices you use a European standard which is serverely different than the usual [...]
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Please see the response to question 77.
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12/08/2019
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33
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For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction [...]
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The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will [...]
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02/08/2019
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64
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From our own experience we believe that the recycling station in your new building will be too small [...]
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Tenderers are requested to present a proposal in line with the Agency requirements. Extra space could [...]
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07/08/2019
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41
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From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000 [...]
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Complaints as described in the SLA are not user complaints. User complaints will be channelled through [...]
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06/08/2019
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97
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Hand soap has been added to the Costing sheet in sheet 1 (Cleaning services) in section 2: Consumables [...]
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A new costing sheet (v.4) has been published in which the formula is corrected. Tenderers must use this [...]
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21/08/2019
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38
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How many sanitary units will there be in your building, and how many toilet pots and washbasins?
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Could the economic operator please clarify what is meant with ‘sanitary units’?
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06/08/2019
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52
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In order to collect waste efficiently we need a minimum of 2 and rather 3 high voltage power connections [...]
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As per point d) central waste collection of section 3.1.5 (Waste management including confidential waste [...]
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07/08/2019
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26
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In order to compile a correct list of proposed cleaning products, an overview of the finishing materials [...]
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Tenderers should note that the EMA building is still a construction site. The below list of finishing [...]
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02/08/2019
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93
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In order to determine an accurate price for cleaning services, the following information is required: [...]
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For the requested information, please see Annex XX: Additional information. Please note that further [...]
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20/08/2019
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