For completing above mentioned annex III, IX and XV can you please send them in word format.
For security reasons, the Agency is unable to provide annexes III, IX and XV in Word format. However,[...]
For the indexation of prices you use a European standard which is serverely different than the usual [...]
Please see the response to question 77.
For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction[...]
The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will[...]
From our own experience we believe that the recycling station in your new building will be too small [...]
Tenderers are requested to present a proposal in line with the Agency requirements. Extra space could[...]
From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000[...]
Complaints as described in the SLA are not user complaints. User complaints will be channelled through[...]
Hand soap has been added to the Costing sheet in sheet 1 (Cleaning services) in section 2: Consumables[...]
A new costing sheet (v.4) has been published in which the formula is corrected. Tenderers must use this[...]
How many sanitary units will there be in your building, and how many toilet pots and washbasins?
Could the economic operator please clarify what is meant with ‘sanitary units’?
In order to collect waste efficiently we need a minimum of 2 and rather 3 high voltage power connections[...]
As per point d) central waste collection of section 3.1.5 (Waste management including confidential waste[...]
In order to compile a correct list of proposed cleaning products, an overview of the finishing materials[...]
Tenderers should note that the EMA building is still a construction site. The below list of finishing[...]
In order to determine an accurate price for cleaning services, the following information is required:[...]
For the requested information, please see Annex XX: Additional information. Please note that further [...]