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38
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In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
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indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
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06/02/2018
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54
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According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
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Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
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13/02/2018
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50
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In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
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From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
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09/02/2018
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43
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Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
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The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
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07/02/2018
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42
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On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
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Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
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07/02/2018
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41
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Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
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The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
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07/02/2018
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46
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P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
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As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
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09/02/2018
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45
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Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
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Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
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09/02/2018
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67
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Is a Letter of Intent sufficient at this stage for the freelancers that will be proposed as part of the [...]
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Yes, a Letter of Intent is sufficient at this stage from freelancers.
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15/02/2018
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47
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Is SCOM the only System Management tool that is currently used at the Agency?
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SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
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09/02/2018
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