Details zur Ausschreibung

Titel:
PROC/2014/22 - Entwicklung und Pflege von Anwendungen sowie Service-Desk (ADM &a...
Öffentlicher Auftraggeber:
European Securities and Markets Authority (ESMA)
Datum der Veröffentlichung im TED:
10/06/2015
Frist für den Eingang von Angeboten:
31/07/2015
Status:
Geschlossen
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Results per page: 10 | 25 | 50 87 Fragen found, displaying 51 to 60.[First/Prev] 1, 2, 3, 4, 5, 6, 7, 8, 9 [Next/Last]
# Frage Antwort Datum der letzten Veröffentlichung Status
37
With reference to Annex XIII- ‘Technical offer form’; Section 2.3 Proposed methods; Award question 2: [...]
Confirmed.
16/07/2015
36
With reference to all lots, could you please specify the percentage services’ split expected per Lot [...]
Based on ESMA activity for the period from the 1st January 2015 (indicative - could change based on activities [...]
16/07/2015
35
With reference to ‘Annex XI – ICT Systems Inventory’, could you please clarify whether the business applications [...]
Correct. We will also require that internal applications are supported (such as our HR and ServiceDesk [...]
16/07/2015
34
With regards to the provision of SL2 support services, could you please provide an estimation of the [...]
Out of all SL2 tickets the indicative share is: • 70% Technical Support • 30% Business Support This ratio [...]
16/07/2015
33
Concerning Lot I: Are there any existing systems that need to be linked to the ticket system of the tenderer [...]
Question24
16/07/2015
32
With reference to Annex III — Authorised signatory form: Could you please clarify whether the above mentioned [...]
Tenderers shall refer to section 1.3 of the Tender Specifications. A consortium must identify the leader [...]
15/07/2015
31
With reference to Legal Entity Form and Financial Identification Form: We understand that the above mentioned [...]
Confirmed. These forms shall only be required from the winning tenderer/s.
15/07/2015
30
Could you please elaborate on the process that will be followed for the routing/functional escalation [...]
Please refer to Annex XII. Each Lot and Team will use the ESMA’s Service Desk tool to manage incidents [...]
15/07/2015
29
a) Since SL1 support will be provided under the scope of Lot1, could you please clarify the interaction [...]
a) This will be JIRA b) The answer to this will depend upon the response given to Lot1 and to the workload [...]
15/07/2015
28
a) Could you please confirm that the expected Lot2 SL2 support will be provided at ESMA’s premises on [...]
a) Please refer to Annex V Section 3.6 & 2.1. b) Confirmed. c) ESMA currently uses • JIRA ServiceDesk [...]
15/07/2015