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15
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With reference to section “3.Interfaces, roles and responsibilities” of “EN-Technical Annex 4 Draft SLA [...]
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1. You are free in the composition of your proposed team, but commonly one would expect that existing [...]
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01/02/2018
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14
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With reference to “2.2.7.3 Standby service” of the “EN-Tender Specifications_9196_IT_Infrastructure services [...]
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As described under 2.2.7.3. in rare cases standby duty intervention is required (during 2016 in 20 cases [...]
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01/02/2018
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13
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With reference to section “2.2.7.5 Service level definitions” of the “EN-Tender Specifications_9196_IT_Infrastructure [...]
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ECDC has 5 systems with BIA level 4. There is no system at BIA level 5, as this level would mean no system [...]
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01/02/2018
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12
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With reference to Section “2.1 Introduction: Background to the invitation to tender “, of the procurement [...]
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In case you need to cooperate with other contractors to solve an issue, e.g. you have to submit an incident [...]
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01/02/2018
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11
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Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
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Regarding the CV, at least the CVs of the initial proposed team of 4.1. page 47 should be presented. [...]
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26/01/2018
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10
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In the case of 18 penalty points (and higher) no other consequence than "Possible termination of FWC" [...]
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It is correct, in the situation of 18 or more penalty points and that ECDC would not cancel the FWC, [...]
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26/01/2018
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9
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The TS, page 13 Minimum Requirements, stipulates: "1. All contractor’s consultants working for ECDC need [...]
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All contractors consultants working for ECDC need to have an ITIL foundation certification. This is applicable [...]
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26/01/2018
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8
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Can you please give detailed information about the applications to host within this FwC, regarding data [...]
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You find information about the hosting service provided by the Backoffice team under 2.2.4.2 in the tender [...]
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25/01/2018
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7
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Online the time limit says last day to hand in our offer is 16/02/2018 and in the material provided to [...]
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The official deadline for submission of tenders is 28/02/2018, this will be corrected as soon as possible [...]
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22/01/2018
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6
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The Technical Proposal must contain a proposal for a Service Level Agreement (SLA) based on Annex 4 ( [...]
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A) Indeed there is a relationship in the desired service agreement and the technical offer, while there [...]
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22/01/2018
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