14
With reference to “2.2.7.3 Standby service” of the “EN-Tender Specifications_9196_IT_Infrastructure services [...]
As described under 2.2.7.3. in rare cases standby duty intervention is required (during 2016 in 20 cases [...]
01/02/2018
Odgovorjeno
23
With reference to “2.2.7.3 Standby service” of the “EN-Tender Specifications_9196_IT_Infrastructure services [...]
The standby duty service is always performed in full calendar weeks. As mentioned under 2.2.7.1 ECDC [...]
01/02/2018
Odgovorjeno
65
With reference to Tender Specifications section 2.2.8.1 “Takeover phase of the existing services”, in [...]
Your assumption is correct that indeed this refers to the same takeover report and the second deadline [...]
15/02/2018
Odgovorjeno
22
With reference to Technical Annex 3 – Consultancy Profiles, there are descriptions for the profiles of [...]
Indeed your understanding is correct and Front Office System Administrator is equal to FrontOffice administrator [...]
01/02/2018
Odgovorjeno
21
With reference to section “8.List of Key Performance Indicators” of “EN-Technical Annex 4 Draft SLA” [...]
You are right that the reference is wrong, as the list of contract managers is now in the document “EN-Technical [...]
01/02/2018
Odgovorjeno
74
With reference to section “4.2 Technical evaluation” of the Tender Specifications, the tenderer's proposal [...]
Your understanding is correct that the tenderer's proposal for a handover “appropriateness of the working [...]
22/02/2018
Odgovorjeno
17
With reference to section “4.1. Technical Proposal” of the Tender Specifications, for each required document [...]
CVs can be annexed and are excluded from the page limits. Cover page, table on content etc are included [...]
01/02/2018
Odgovorjeno
15
With reference to section “3.Interfaces, roles and responsibilities” of “EN-Technical Annex 4 Draft SLA [...]
1. You are free in the composition of your proposed team, but commonly one would expect that existing [...]
01/02/2018
Odgovorjeno
35
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
The tenderer should submit the most relevant 3 references only.
05/02/2018
Odgovorjeno
31
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
The limit of 3 pages should be applied regardless if single economic operator or consortium.
05/02/2018
Odgovorjeno
19
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
Indeed 2.2.6 gives details on the minimum security requirements that should be described under 3.2.3
01/02/2018
Odgovorjeno
24
With reference to Section “3.2.1. Legal Capacity” of the Tender Specifications, the Tenderer shall provide [...]
All the members of the Consortium should provide Legal Entity form, as they will be jointly liable for [...]
05/02/2018
Odgovorjeno
26
With reference to Section “3.2. Selection Criteria”. Could you please clarify whether relying on the [...]
Should any affiliated company be providing capacity to the tenderer to fulfil the selection criteria, [...]
05/02/2018
Odgovorjeno
20
With reference to Section “3. IT Service Manager” of the Technical Annex 3 – Consultancy Profiles, in [...]
Your understanding is correct. The ITIL expert certification is sufficient.
01/02/2018
Odgovorjeno
13
With reference to section “2.2.7.5 Service level definitions” of the “EN-Tender Specifications_9196_IT_Infrastructure [...]
ECDC has 5 systems with BIA level 4. There is no system at BIA level 5, as this level would mean no system [...]
01/02/2018
Odgovorjeno
34
With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “ [...]
ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby [...]
05/02/2018
Odgovorjeno
33
With reference to section “2.2.6.2 Minimum security measures by Contractor” of the Tender Specifications [...]
You are right, the correct reference is that each member of contractor’s staff will need to sign the [...]
05/02/2018
Odgovorjeno
18
With reference to section “2.2.6.1 Off-site infrastructure requirements” of the “EN-Tender Specifications [...]
ECDC will provide the consultants with laptops and software that will allow them to work on the ECDC [...]
01/02/2018
Odgovorjeno
16
With reference to section “2.2.4.2. ICT BackOffice” of the Tender Specifications, the area of management [...]
Incidents with Microsoft could be followed by either team, depending on the nature of the request, e.g [...]
01/02/2018
Odgovorjeno
36
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
05/02/2018
Odgovorjeno
12
With reference to Section “2.1 Introduction: Background to the invitation to tender “, of the procurement [...]
In case you need to cooperate with other contractors to solve an issue, e.g. you have to submit an incident [...]
01/02/2018
Odgovorjeno
25
With reference to Section “1.5. Subcontracting”, it is our understanding that in case that subcontracting [...]
If the tenderer relies on the subcontractors to fulfil the selection criteria, these subcontractors must [...]
05/02/2018
Odgovorjeno
32
With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice [...]
Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager ( [...]
05/02/2018
Odgovorjeno
4
Will you provide a template for the proof of references to projects ?
ECDC will not provide a template. The contractor may choose himself a simple template.
22/01/2018
Odgovorjeno
58
under "Evidence required" page 45 section "individual" Provide extracts from any available documents [...]
Your understanding is correct. There is a typo indeed and it should read EUR 4.000.000 (four million) [...]
13/02/2018
Odgovorjeno