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11
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a. Is it possible to know the number of services that were requested via mail, telephone and "face-to-face [...]
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a. We would like to draw your attention to the fact that the scope of the services under the current [...]
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01/12/2017
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4
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annex 2 - section 2.4 "The Contractor can expect a maximum average rise of 5% per year with reference [...]
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Yes, your understanding is correct.
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28/11/2017
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2
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annex 2 - section 2.5 "...migration to Windows 10 planned in the 1st semester 2018" such migration may [...]
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Yes, your understanding is correct.
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28/11/2017
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3
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annex 2 - section 2.7 CA Service Desk Manager 12.9 & Easyvista H1.2016 will be replaced by “Service [...]
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Yes, your understanding is correct.
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28/11/2017
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8
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annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the [...]
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Q5 OLD EXPIRED Tender specs 01/2102/12 a) and b) For the current "transfer of know-how" procedure please [...]
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29/11/2017
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5
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annex 2 - section 8 transfer of know-how "...during a period of no longer than one (1) month before the [...]
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c) No shadowing period is foreseen following the transfer of know-how. d) Immediately
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28/11/2017
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1
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annex 2 - tender specifications Team composition and location a) Please provide the current team composition [...]
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a) The current team composition comprises 10 (ten) FTE. However, we would like to draw your attention [...]
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28/11/2017
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6
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annex 3 - Draft SLA One assumption is that current contractor's KPI values are respecting the targets [...]
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a) This question is not relevant for the future contract since it concerns the execution of the current [...]
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28/11/2017
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21
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Can we consider the words "has awarded" as a technical mistake, as the power of attorney is necessary [...]
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In line with point A.13.1 of the Tender specifications which stipulates that "Partners in a joint offer [...]
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10/01/2018
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15
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Can you please confirm that 'face-to-face' contacts, automatically generated "user calls" are new elements [...]
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Face-to-face contacts have been part of the running contract since its beginning, albeit not in the form [...]
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05/01/2018
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