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86
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Definition of sanitary unit: A sanitary unit is a room in your building that contains several toilets [...]
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Please see the new annex ‘XIX’ (Specifications of sanitary units) which has been published with additional [...]
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13/08/2019
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18
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Do you prefer one document with all the answers to questions 1 – 8, or do you prefer a separate document [...]
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EMA would prefer to receive one document with all the answers.
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31/07/2019
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75
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Does the tenderer correctly understand that in part two a price must be entered for the consumbles requested [...]
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Yes, the understanding is correct; the quotes for consumables should not include dispensers.
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09/08/2019
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6
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Does this mean that the window cleaner must clean monthly interior glass and is this included separation [...]
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The monthly cleaning services required comprises the internal glazing including separation glass, as [...]
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26/07/2019
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51
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Fixed cost per one pest control visit. Each visit shall cover all aspects of the indicated duties specified [...]
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Tenderers are requested to provide a fixed cost per pest control visit where each visit shall cover all [...]
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06/08/2019
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1
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For completing above mentioned annex III, IX and XV can you please send them in word format.
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For security reasons, the Agency is unable to provide annexes III, IX and XV in Word format. However, [...]
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24/07/2019
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78
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For the indexation of prices you use a European standard which is serverely different than the usual [...]
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Please see the response to question 77.
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12/08/2019
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33
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For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction [...]
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The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will [...]
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02/08/2019
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64
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From our own experience we believe that the recycling station in your new building will be too small [...]
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Tenderers are requested to present a proposal in line with the Agency requirements. Extra space could [...]
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07/08/2019
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41
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From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000 [...]
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Complaints as described in the SLA are not user complaints. User complaints will be channelled through [...]
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06/08/2019
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97
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Hand soap has been added to the Costing sheet in sheet 1 (Cleaning services) in section 2: Consumables [...]
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A new costing sheet (v.4) has been published in which the formula is corrected. Tenderers must use this [...]
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21/08/2019
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38
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How many sanitary units will there be in your building, and how many toilet pots and washbasins?
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Could the economic operator please clarify what is meant with ‘sanitary units’?
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06/08/2019
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52
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In order to collect waste efficiently we need a minimum of 2 and rather 3 high voltage power connections [...]
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As per point d) central waste collection of section 3.1.5 (Waste management including confidential waste [...]
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07/08/2019
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26
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In order to compile a correct list of proposed cleaning products, an overview of the finishing materials [...]
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Tenderers should note that the EMA building is still a construction site. The below list of finishing [...]
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02/08/2019
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93
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In order to determine an accurate price for cleaning services, the following information is required: [...]
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For the requested information, please see Annex XX: Additional information. Please note that further [...]
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20/08/2019
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94
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In order to provide you with an accurate price for deep cleaning, the following information is required [...]
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For the requested information, please see Annex XX: Additional information, which has been published [...]
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20/08/2019
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68
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In question 2 you have given us indicative measures per floor. In this list, the measures of floor 3 [...]
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Please see below rectification: Floor 4 to 18: standard offices floors: surface 1,350 – 1,435 m2 + bathrooms [...]
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08/08/2019
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101
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In the 'Technical Specifications' document it is stated that a completed Annex III (Declaration of honour [...]
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The e-submission platform is designed in a way that it is compulsory to upload a Declaration on Honour [...]
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27/08/2019
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46
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In the current situation all service desk enquiries (receipt, processing and feedback) are handled by [...]
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The Agency considers that this question is not relevant to the submission of a proposal in response to [...]
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06/08/2019
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7
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In the Invitation to tender you mention: "Economic operators interested in this contract are invited [...]
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EMA is a multicultural organisation with English as the main working language, and English would therefore [...]
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30/07/2019
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100
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In this section you ask for '1 small clinical waste bin and 1 sharp bin in the first aid room'. These [...]
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The Agency cannot remove the supply and servicing of clinical waste bins and sharp bins from the requirements [...]
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22/08/2019
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99
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In this section you ask for '25 x Sharp bins for each disabled toilet'. Are you sure you want sharpbins [...]
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The requests for 25 sharp bins for each disabled toilet is based on what was in use in the Agency’s previous [...]
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22/08/2019
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98
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In this section you ask for 47 Enzyme and urinal sleeves for each urinal. Can you specify this product [...]
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The urinals are not waterless. The Agency does not prescribe the type of product to be used; this will [...]
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22/08/2019
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90
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In your answer on question 43 you state that the contract start date is foreseen to be 01 December ‘19 [...]
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Please see the response to question 87.
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13/08/2019
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58
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In your RFP nothing is mentioned in regard to outside areas. Does this mean that outside areas are not [...]
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The annual price for daily cleaning should include the main entrance area, access route, staircases and [...]
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07/08/2019
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