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49
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The successful tenderer will be required to treat at no additional cost to the Agency all crawling insects [...]
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The assumption is correct. Compliance with law and relevant regulations will always prevail.
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06/08/2019
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48
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The successful tenderer will be required to carry out an initial risk assessment at no additional cost [...]
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The Agency is asking tenderers to provide a fixed cost per one pest control visit where each visit shall [...]
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06/08/2019
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5
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The submission date for this tender coincides with the summer vacation period in the Netherlands. In [...]
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Given the time-criticality of the procurement, the submission date cannot be postponed.
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25/07/2019
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87
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The start date of the contract is foreseen to be 01 December 2019. Can you confirm that this is the date [...]
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This understanding is correct: the start of the contact will be the start date of the contract implementation [...]
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13/08/2019
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25
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The prices for windowcleaning are based on square meters that we don't know (answer question windowcleaning [...]
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The permanent premises are still under construction. Therefore the exact square meters (m2) of the internal [...]
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02/08/2019
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67
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The penalty clause in Annex XVI states that the fine is immediately due and payable when the service [...]
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Please see answer to question 34. A penalty is applied if the contractor fails to comply with the KPI [...]
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07/08/2019
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19
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The estimated value of the contract calculated over the maximum contract duration of 4 years is € 4.500.000 [...]
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The amount is an indicative estimate of the contract value. The contract will be awarded to the most [...]
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31/07/2019
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65
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The costing sheet does not specify a required method for processing/destruction of confidential paper [...]
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As per technical specifications the destruction of confidential waste (including paper) has to be in [...]
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07/08/2019
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61
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The average return on a cleaning contract in the Netherlands is approximately 5%. A 10% penalty for a [...]
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The Agency is unable to negotiate the terms of the SLA.
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07/08/2019
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29
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The atrium is accessible by using the GOI. Is all of the glass accessible with the GOI? And how many [...]
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Glazing in the atrium is accessible by using the GOI. The largest area of internal glazing to be cleaned [...]
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02/08/2019
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95
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Thanks for providing us with the floor types. To compile an accurate calculation however, an indication [...]
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Please see the answer to question 93 and 94, as well as Annex XX (Additional information), which has [...]
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20/08/2019
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70
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Tenderers can insert suggested machines “compactors/containers/pressers” in Annex II Costing sheet under [...]
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A new Costing sheet (v.3) has been published for tenderers where relevant cells have been unblocked. [...]
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09/08/2019
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28
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Row 26, further to your answer to question 4. How will square meters be determined upon completion? Is [...]
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Please see the answer to question 25.
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02/08/2019
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32
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Row 18, deep cleaning of shower rooms and changing rooms. Can you provide us with an element list for [...]
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Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
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02/08/2019
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31
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Row 17, deep cleaning services. In order to provide you with a correct price per cleaning session, a [...]
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Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning [...]
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02/08/2019
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45
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Our waste management partner is a young and innovative start up. We are able to provide the requested [...]
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As set out in section 15: Selection criteria (technical and professional capacity) in particular section [...]
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06/08/2019
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57
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Operational compliance & risk - KPI contract Can you please confirm that the penalty does not apply [...]
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Penalties shall be applied in line with the output measure “all contracted hours provided during the [...]
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07/08/2019
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81
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On the one hand, contractor believes that there must be a possibility for liability on the part of the [...]
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Please note Article II.6.1. draft framework contract refers to contracting authority not being liable [...]
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12/08/2019
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62
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Oil: can you please let us know which types of oil are being used at EMA, for example frying oil, engine [...]
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Cooking oil will be used in the provision of the catering and hospitality services. The use of any other [...]
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07/08/2019
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16
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May the services have been provided in other EU-countries?
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Yes, the services may have been provided in other EU-countries.
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31/07/2019
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27
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Is this included the dispensers and what are the specifications.
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The provision of hygienic and sanitary supplies and consumables does not include dispensers itself. Please [...]
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02/08/2019
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2
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Is there more detailed information such as total square meters offices, traffic area, toilets, stairways [...]
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Tenderers should note that the EMA building is still a construction site. However, the Agency is able [...]
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24/07/2019
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72
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Is there an obligation to take over members of the current cleaning staff?
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Please be informed that the EMA is currently making use of a fully serviced temporary accommodation, [...]
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09/08/2019
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56
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Is our assumption correct that the evidence required to evaluate financial feasibility is not part of [...]
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In section 14.2 of the technical specifications it is stated that tenderers shall as part of their tender [...]
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07/08/2019
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14
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Is our assumption correct that not all services have to be performed at one single client? E.g. tenderers [...]
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It shall be noted that, in case the cleaning services and the waste management are provided to different [...]
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31/07/2019
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