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77
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In Form 1, in the field “A3 – Additional operations”, our understanding is that we should provide 4 unit [...]
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Yes. table at Annex II / Form 1. Unit prices / A3. Additional operations, is intended for tenderers to [...]
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12/12/2018
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55
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In order to be able to size the project it is important that we have the following information: - The [...]
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1.- The Commission cannot provide any estimation on the future rate of arrival of requests. For the current [...]
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13/11/2018
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16
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In order to provide a proposal adapted to your needs can you provide statistics or reports on Eures Helpdesk [...]
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For statistics on the number of questions received, please refer to the answer to Question 7. For the [...]
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10/10/2018
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50
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In page 15 it is stated: “The contracting Authority provides the ticketing system (JIRA) which the contractor [...]
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The Contractor is expected to use the ticketing system (currently based on JIRA) in order to address [...]
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12/11/2018
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4
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In the contract notice p3 you specify a total estimated value of 4million over 24 months. However in [...]
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The maximum cumulative value of all specific contracts to be concluded under the framework contract during [...]
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02/10/2018
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15
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In the part of the Technical Specifications related to the team delivering the service, we note the requirement [...]
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Tenderers must comply with the selection criteria listed in section 3.2.4, which defines the team delivering [...]
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09/10/2018
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51
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In the situation where multiple questions are asked in one same email or other method of contact - do [...]
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For questions covering similar subject matters, these are to be considered as one question. In the case [...]
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12/11/2018
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58
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Is a University diploma a prerequisite for all members of the Helpdesk team?
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The possible and required levels of qualification for all team members are defined under section 3.2.4 [...]
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20/11/2018
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68
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Is it accepted a CV of a consultant with large experience providing Helpdesk services + ITIL Certified [...]
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See replies to questions 30 and 31
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29/11/2018
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47
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Is there a separate email address to which users can send their enquiries? In the statistics provided [...]
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No contact email address is directly shared on the EURES portal. Interaction with end users is done through [...]
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12/11/2018
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