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76
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Why do you ask for a different frequency of replacing the bins on the (MIVA) invalid tiolet?
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The frequency of replacing the bins is based on the Agency’s previous experience. Frequency could be [...]
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09/08/2019
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75
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Does the tenderer correctly understand that in part two a price must be entered for the consumbles requested [...]
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Yes, the understanding is correct; the quotes for consumables should not include dispensers.
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09/08/2019
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74
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We do not find any soap at the sanitary consumables in the costing sheet. Can you indicate why you are [...]
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Hand soap has been added to the Costing sheet in sheet 1 (Cleaning services) in section 2: Consumables [...]
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09/08/2019
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73
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You indicate at the sanitary consumables that the toilet paper must have a length of 240 cm. Do we assume [...]
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Please refer to question 22.
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09/08/2019
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72
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Is there an obligation to take over members of the current cleaning staff?
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Please be informed that the EMA is currently making use of a fully serviced temporary accommodation, [...]
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09/08/2019
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71
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According the demands of WELL and BREEAM, we would like to offer products which meets these demands. [...]
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Tenderers must submit quotes according to the specifications to ensure fair comparison between tenders [...]
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09/08/2019
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70
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Tenderers can insert suggested machines “compactors/containers/pressers” in Annex II Costing sheet under [...]
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A new Costing sheet (v.3) has been published for tenderers where relevant cells have been unblocked. [...]
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09/08/2019
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69
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You are requesting an all-in price per kilogram. This is not common practise in the Netherlands. Is it [...]
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A new Costing sheet (v.3) has been published to enable tenderers to enter their quotes for a management [...]
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09/08/2019
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68
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In question 2 you have given us indicative measures per floor. In this list, the measures of floor 3 [...]
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Please see below rectification: Floor 4 to 18: standard offices floors: surface 1,350 – 1,435 m2 + bathrooms [...]
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08/08/2019
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67
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The penalty clause in Annex XVI states that the fine is immediately due and payable when the service [...]
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Please see answer to question 34. A penalty is applied if the contractor fails to comply with the KPI [...]
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07/08/2019
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66
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We have noticed that floor 2 is missing from your overview. Can you please provide the details for this [...]
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It is not clear to the Agency which overview is meant. Could the economic operator clarify this please [...]
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07/08/2019
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65
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The costing sheet does not specify a required method for processing/destruction of confidential paper [...]
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As per technical specifications the destruction of confidential waste (including paper) has to be in [...]
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07/08/2019
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64
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From our own experience we believe that the recycling station in your new building will be too small [...]
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Tenderers are requested to present a proposal in line with the Agency requirements. Extra space could [...]
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07/08/2019
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63
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You are requesting rental prices as well as purchase prices for waste bins. For the presses and for organic [...]
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In those cases the applicable rows of column G in sheet 2. Waste management shall be left blank. Please [...]
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07/08/2019
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62
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Oil: can you please let us know which types of oil are being used at EMA, for example frying oil, engine [...]
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Cooking oil will be used in the provision of the catering and hospitality services. The use of any other [...]
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07/08/2019
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61
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The average return on a cleaning contract in the Netherlands is approximately 5%. A 10% penalty for a [...]
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The Agency is unable to negotiate the terms of the SLA.
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07/08/2019
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60
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Can you please confirm that the penalties do not apply when a service cannot be provided according to [...]
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As per article II.14 Force Majeure of the draft contract: II.14.1 If a party is affected by force majeure [...]
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07/08/2019
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59
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You state that all employees proposed by the tenderer will have to be in the possession of a VOG. Does [...]
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As per the point on vetting and screening in section 3.2 (Minimum requirements to be met by the tender [...]
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07/08/2019
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58
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In your RFP nothing is mentioned in regard to outside areas. Does this mean that outside areas are not [...]
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The annual price for daily cleaning should include the main entrance area, access route, staircases and [...]
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07/08/2019
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57
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Operational compliance & risk - KPI contract Can you please confirm that the penalty does not apply [...]
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Penalties shall be applied in line with the output measure “all contracted hours provided during the [...]
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07/08/2019
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56
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Is our assumption correct that the evidence required to evaluate financial feasibility is not part of [...]
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In section 14.2 of the technical specifications it is stated that tenderers shall as part of their tender [...]
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07/08/2019
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55
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We know from our own experience that the waste collection drawers that you intend to use are very small [...]
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The Agency is unable to change the design of the collection drawers at this stage. As per the technical [...]
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07/08/2019
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54
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Can you define what you mean by ‘food compactor’? Pressing swill/organic waste is not recommended, a [...]
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‘Food compactor’ is synonymous with ‘food digester’. As per the technical specifications, the offered [...]
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07/08/2019
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53
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To calculate the number of hours required for waste collection, the following information is required [...]
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Please note that the EMA building is still a construction site, and the Agency does not have at its disposal [...]
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07/08/2019
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52
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In order to collect waste efficiently we need a minimum of 2 and rather 3 high voltage power connections [...]
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As per point d) central waste collection of section 3.1.5 (Waste management including confidential waste [...]
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07/08/2019
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