|
31
|
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
|
The limit of 3 pages should be applied regardless if single economic operator or consortium.
|
05/02/2018
|
|
|
32
|
With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice [...]
|
Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager ( [...]
|
05/02/2018
|
|
|
33
|
With reference to section “2.2.6.2 Minimum security measures by Contractor” of the Tender Specifications [...]
|
You are right, the correct reference is that each member of contractor’s staff will need to sign the [...]
|
05/02/2018
|
|
|
34
|
With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “ [...]
|
ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby [...]
|
05/02/2018
|
|
|
35
|
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
|
The tenderer should submit the most relevant 3 references only.
|
05/02/2018
|
|
|
36
|
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
|
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
|
05/02/2018
|
|
|
37
|
The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
|
ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
|
05/02/2018
|
|
|
38
|
In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
|
indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
|
06/02/2018
|
|
|
39
|
a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
|
Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
|
06/02/2018
|
|
|
40
|
a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
|
Business and application support services will be provided by other parties than the future contractor [...]
|
06/02/2018
|
|