51
|
ECDC says it have some Printer MFP, Should the contractor cover hardware and maintenance of those as [...]
|
The contractor should NOT cover hardware and maintenance for the MFDs. That will be provided by the printer [...]
|
13/02/2018
|
|
52
|
Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
|
Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. [...]
|
13/02/2018
|
|
53
|
In 2.2.7.4 (tender specification) on site and off site work ECDC state that will be 4+1 seat however [...]
|
ECDC is currently moving to new premises and expect that 5 seats will be available for the suppliers [...]
|
13/02/2018
|
|
54
|
According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
|
Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
|
13/02/2018
|
|
55
|
In KPI BO13(many is called the same) Every completed test must have a test report. Question 1: Can you [...]
|
Indeed the testing activities are described in 2.2.3.8 of the tender specifications.
|
13/02/2018
|
|
56
|
BO13 (recommended)There should be no bugs found in production related to integration that were not detected [...]
|
Please note that the testing covers only integration testing and not full functional (business) testing [...]
|
13/02/2018
|
|
57
|
Referring to the Tender questions 42 and 46, if the ISMS is ISO/IEC 27001:2013 certified, do we still [...]
|
A copy of the ISO/IEC 27001:2013 certificate is sufficient.
|
13/02/2018
|
|
58
|
under "Evidence required" page 45 section "individual" Provide extracts from any available documents [...]
|
Your understanding is correct. There is a typo indeed and it should read EUR 4.000.000 (four million) [...]
|
13/02/2018
|
|
59
|
Tender specifications, par. 3.1 Exclusion criteria: “All tenderers shall provide a declaration on their [...]
|
Yes your understanding is correct.
|
14/02/2018
|
|
60
|
Annex VII - e-Submission application guide par. 1.2. Documents to be signed and dated while creating [...]
|
Yes your understanding is correct.
|
14/02/2018
|
|