1
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If we respond in a joint offer could you please confirm that we fit the selection criteria if only one [...]
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In case of a joint offer at least one of the partners has to have the required certification.
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25/02/2014
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2
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Annex 10 "Profiles description": some certifications (ITIL, COMPTIA...) are mandatory to pass the selection [...]
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No, the proposed person shall have all the mandatory certification at the deadline for the submission [...]
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25/02/2014
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3
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We understand that the certifications with the "see remarks below" note are mandatory while the other [...]
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The certificates with "see remark below" are not mandatory for all the provided CVs. In order to pass [...]
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27/02/2014
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4
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Do you accept to have the PARFs duly signed by an authorized executive of the tenderer since it will [...]
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No, as indicated in the Specifications (see: Annex 11, page 104), the reference letter must be signed [...]
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06/03/2014
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5
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We have valid references in Financial Sector. As a PSF company we cannot disclose the name of the customer [...]
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No, as indicated in the Specifications (Annex 11, page 104) the reference letter must be signed by the [...]
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06/03/2014
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6
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In case of sub-contracting, which of the party should be certified ? Both or only one (in this case, [...]
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In case of subcontracting, the tenderer must provide a document certifying that either the tenderer or [...]
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10/03/2014
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7
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Is it possible to have access to the actual Kpi results ( on a monthly basis for the last year) Thanks
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No, such data cannot be disclosed.
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10/03/2014
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8
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What is the service coverage for the profile WSL and SCWA ? (cf chapter 4.6.2 of the specifications document [...]
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The Publications Office requires the presence of at least one FTE for the provision of WSL services and [...]
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18/03/2014
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9
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In case of tender written in french : - Does the templates, such as annex11, PARF ou annex9, CV, exist [...]
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As indicated in the Invitation Letter the tender documentation is only available in English. The forms [...]
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20/03/2014
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10
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A quantity of CVs have been requested by profile: JSUP.SD; ESUP.SD.WSL; OAT.WSL.SCWA; OAE.SCWA; CRS.DCS [...]
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Your understanding is correct. As specified in Annex 9 'CV Form' of the Specifications, 'The human resources [...]
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25/03/2014
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11
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Can you precise the frequency of the profiles' rotations ? 4.5.4 (we understand 1 rotation per week for [...]
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Each week, one of the ESUP.SD.WSL should move from the 1st to the 2nd line support and one ESUP.SD.WSL [...]
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25/03/2014
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12
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In case of subcontracting, does the sub contractor have to provide the document "tenderer's economic [...]
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In case of subcontracting one single document of maximum 5 pages including a short description of the [...]
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26/03/2014
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13
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in Annex_1_Price_schedule_and_estimation_form, the estimation workload for CRS profile is 638 MD over [...]
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The estimated workload of 638 man-days corresponds to average workload estimate for one year taking into [...]
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28/03/2014
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