16
With reference to section “2.2.4.2. ICT BackOffice” of the Tender Specifications, the area of management [...]
Incidents with Microsoft could be followed by either team, depending on the nature of the request, e.g [...]
01/02/2018
Vastatud
18
With reference to section “2.2.6.1 Off-site infrastructure requirements” of the “EN-Tender Specifications [...]
ECDC will provide the consultants with laptops and software that will allow them to work on the ECDC [...]
01/02/2018
Vastatud
17
With reference to section “4.1. Technical Proposal” of the Tender Specifications, for each required document [...]
CVs can be annexed and are excluded from the page limits. Cover page, table on content etc are included [...]
01/02/2018
Vastatud
28
There is a limit of 3 pages for the description of the tenderer's activity. In the case of a consortium [...]
The limit of 3 pages should be applied regardless if single economic operator or consortium.
05/02/2018
Vastatud
29
There is a limit of 3 pages for the description of the roadmap for the implementation of the security [...]
The page limit of 3 pages should be applied regardless if you have a single or multiple off-side locations [...]
05/02/2018
Vastatud
30
The tenderer must submit proof of 3 relevant references to projects. Do you mean at least 3? And at most [...]
The tenderer should submit the most relevant 3 references only.
05/02/2018
Vastatud
31
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
The limit of 3 pages should be applied regardless if single economic operator or consortium.
05/02/2018
Vastatud
35
With reference to section “3.2.3. Technical and Professional Capacity” of the Tender Specifications, [...]
The tenderer should submit the most relevant 3 references only.
05/02/2018
Vastatud
32
With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice [...]
Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager ( [...]
05/02/2018
Vastatud
33
With reference to section “2.2.6.2 Minimum security measures by Contractor” of the Tender Specifications [...]
You are right, the correct reference is that each member of contractor’s staff will need to sign the [...]
05/02/2018
Vastatud
34
With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “ [...]
ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby [...]
05/02/2018
Vastatud
36
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
05/02/2018
Vastatud
40
a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
Business and application support services will be provided by other parties than the future contractor [...]
06/02/2018
Vastatud
39
a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
06/02/2018
Vastatud
37
The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
05/02/2018
Vastatud
38
In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
06/02/2018
Vastatud
54
According to the answer to question 11, the team is to be described in the Service Delivery Plan. Should [...]
Sample CVs for each profile will be required for the technical and professional capacity. For the SDP [...]
13/02/2018
Vastatud
50
In the event a tenderer (main contractor) intends working with one (or more) subcontractor(s) for the [...]
From the list of documents mentioned, you can provide for each subcontractor the 'LOI to Collaborate' [...]
09/02/2018
Vastatud
43
Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
07/02/2018
Vastatud
42
On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
07/02/2018
Vastatud
41
Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
07/02/2018
Vastatud
46
P.32 of the Tender states that "The contractor shall have a defined and documented information security [...]
As mentioned in question #42: Indeed the ISMS should be submitted as part as the evidence for Technical [...]
09/02/2018
Vastatud
45
Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
09/02/2018
Vastatud
67
Is a Letter of Intent sufficient at this stage for the freelancers that will be proposed as part of the [...]
Yes, a Letter of Intent is sufficient at this stage from freelancers.
15/02/2018
Vastatud
47
Is SCOM the only System Management tool that is currently used at the Agency?
SCOM is the main tool for System monitoring. On addition we use Paessler in the networks area (and thus [...]
09/02/2018
Vastatud