41
How many Applications need 16x7, 8x7, and 8x5 support?
Currently all SharePoint applications are supported during business days in business hours.
23/05/2016
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42
Which ticketing system you use?
Currently Frontex uses ManageEngine Plus Service Desk 9.1 as a ticketing system.
23/05/2016
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43
How many Applications required L1, L2, L3 or All support?
The tenderer is kindly requested to narrow down the question and clarify its scope. By default all applications [...]
23/05/2016
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44
What project methodology you use?
Frontex approach and requirements regarding project management are presented in the Terms of Reference [...]
23/05/2016
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56
What is the ticket frequency? (Per day, Per week, per month)
Frontex HelpDesk processes currently not more than 30 tickets a month on average. However this number [...]
01/06/2016
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45
What is plan for SharePoint Online?
All Frontex exploits SharePoint on premise. Currently there is no intention to migrate to any type of [...]
23/05/2016
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46
Do you have any infrastructure on Azure? What is future plan?
All Frontex exploits SharePoint on premise. Currently there is no intention to migrate to any type of [...]
23/05/2016
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47
What is the version of Exchange, and outlook?
Versions of MS Exchange servers are listed in Appendix 2 Current ICT Baseline. Version of MS Outlook [...]
23/05/2016
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48
What applications are using in Office365?
All Frontex systems are hosted on premise. MS Word, MS Excel and MS PowerPoint from Office365 are used [...]
23/05/2016
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49
on p. 4 of Annex I, it reads "c) contains a letter of intent by each subcontractor stating its intention [...]
Yes, your understanding of this requirement related to subcontracting is correct.
23/05/2016
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