We know from our own experience that the waste collection drawers that you intend to use are very small[...]
The Agency is unable to change the design of the collection drawers at this stage. As per the technical[...]
The tender, including prices, must be valid for 6 months. Due to fluctuations on the waste market however[...]
As set out in Article I.5.2 (Price revision index) of the draft framework contract (Annex II to the Technical[...]
In order to determine an accurate price for cleaning services, the following information is required:[...]
For the requested information, please see Annex XX: Additional information. Please note that further [...]
In order to provide you with an accurate price for deep cleaning, the following information is required[...]
For the requested information, please see Annex XX: Additional information, which has been published [...]
How many sanitary units will there be in your building, and how many toilet pots and washbasins?
Could the economic operator please clarify what is meant with ‘sanitary units’?
You indicate that information about glass m2 will not be available until the building has been completed[...]
A price per m2 for cleaning of internal glazing is fine. Please see also the answer to question 25.
Will there be a possibility to adjust the prices quoted in our tender afterwards based on the actual [...]
For items for which the exact volume (e.g. m2) is not yet known, the tenderers shall quote a price per[...]
Thanks for providing us with the floor types. To compile an accurate calculation however, an indication[...]
Please see the answer to question 93 and 94, as well as Annex XX (Additional information), which has [...]
From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000[...]
Complaints as described in the SLA are not user complaints. User complaints will be channelled through[...]
As this is a multi service contract, we will be handling complaints and requests for the subcontracted[...]
Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical[...]