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53
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In 2.2.7.4 (tender specification) on site and off site work ECDC state that will be 4+1 seat however [...]
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ECDC is currently moving to new premises and expect that 5 seats will be available for the suppliers [...]
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13/02/2018
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55
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In KPI BO13(many is called the same) Every completed test must have a test report. Question 1: Can you [...]
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Indeed the testing activities are described in 2.2.3.8 of the tender specifications.
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13/02/2018
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56
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BO13 (recommended)There should be no bugs found in production related to integration that were not detected [...]
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Please note that the testing covers only integration testing and not full functional (business) testing [...]
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13/02/2018
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51
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ECDC says it have some Printer MFP, Should the contractor cover hardware and maintenance of those as [...]
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The contractor should NOT cover hardware and maintenance for the MFDs. That will be provided by the printer [...]
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13/02/2018
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58
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under "Evidence required" page 45 section "individual" Provide extracts from any available documents [...]
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Your understanding is correct. There is a typo indeed and it should read EUR 4.000.000 (four million) [...]
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13/02/2018
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57
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Referring to the Tender questions 42 and 46, if the ISMS is ISO/IEC 27001:2013 certified, do we still [...]
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A copy of the ISO/IEC 27001:2013 certificate is sufficient.
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13/02/2018
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52
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Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
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Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. [...]
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13/02/2018
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65
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With reference to Tender Specifications section 2.2.8.1 “Takeover phase of the existing services”, in [...]
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Your assumption is correct that indeed this refers to the same takeover report and the second deadline [...]
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15/02/2018
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66
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According to the Tender Specifications (page 13) “1. All contractor’s consultants working for ECDC need [...]
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This question is answered already in question #9.Question9
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15/02/2018
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70
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Does ECDC deliver the services with internal resources or external suppliers beside those stated on page [...]
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On 2.1 we give an overview how ECDC IT service internally is organised and about of the other contracts [...]
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19/02/2018
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