Call for tenders' details

Title:
Telephony Communications Services
Contracting authority:
European Union Intellectual Property Office (EUIPO)
TED publication date:
02/06/2018
Time limit for receipt of tenders:
17/07/2018
Status:
Closed
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Results per page: 10 | 25 | 50 25 Questions found, displaying all Questions .
# Question Answer Last publication date Status
25
The section requests an invoicing of the services on a monthly basis, however paragraph 2 states: “..[...]
Technical specifications are focused on the creation of new profiles or changes in the existing ones.[...]
10/07/2018
24
Is it acceptable for contract references to be presented in a form other than in the reference form in[...]
It is highly recommended using our form in priority. However, if not possible, the contract references[...]
10/07/2018
23
Certain of our services include elements supported by third party suppliers. These elements are contracted[...]
No, but a detailed description of those global basis suppliers for each country should be presented, [...]
09/07/2018
22
If a Consortium assigns the legal capacity to the representative of the Group Leader in the power of [...]
It is sufficient for presenting a tender, as far as the authorised representatives of all the participating[...]
09/07/2018
21
If the hosting environment (rack space, rack, hardware, software) is exclusively rented by the bidding[...]
The tenderer must provide the service as described in Annex II Technical specifications. All tasks needed[...]
05/07/2018
20
• How is the way to quote the optional productivity tools? There is only a an item for UCaaS account.
EUIPO requests the tenderers to propose in their Technical Plan how they will structure their service[...]
05/07/2018
19
• On section 6.4 “Migration”, EUIPO requires the contractor to actively collaborate with each Agency [...]
The scope of these activities includes all necessary tasks to migrate the services being provided by [...]
05/07/2018
18
• Are the video conferencing services part of the optional productivity tools requested or should It [...]
Personal or room video conference and multi video conference are in the scope of the requested service[...]
05/07/2018
17
May the Consortium additionally assign an authorised signatory for the Group Leader who is not an authorised[...]
The representative of the Group Leader must have the legal capacity to act on behalf of his/her economic[...]
05/07/2018
16
Would EUIPO accept the proposal signed electronically? E.g. via Docusign or similar?.
EUIPO is not prepared for accepting electronically signed documents that would require the usage of external[...]
05/07/2018
15
Could EUIPO provide us international call details per country?
At this point in time, we cannot give more information that the one provided in Annex II A & B- Current[...]
28/06/2018
14
#1 EUIPO required 3 different types of collaboration from level 1 to level 3, however we couldn’t find[...]
1. EUIPO requests the tenderers to propose in their Technical Plan how they will structure their service[...]
28/06/2018
13
1. Can you please provide a summary per destination for the international minutes to gauge the typical[...]
1. As indicated in “Annex II Technical Specifications”, part 6.2.5.1, we cannot provide any other figures[...]
28/06/2018
12
A. On the unlimited bundle option, does this relate to a bundled minutes package or a Class of Service[...]
A. The unlimited bundle option provides no restriction to what the end user can dial. B. EUIPO requests[...]
28/06/2018
11
In the Technical Evaluation Questionnaire in Annex V for Lot C, reference is made to various points in[...]
There is a clerical mistake. Instead of “Annex V”, you should read “Annex VII (Service Level Agreement[...]
26/06/2018
10
- Generic questions: 1. Confirm the obligation to answer to complete lots without excluding any country[...]
1. When applying for any lot, the tenderers must present an offer that: • that includes all services [...]
15/06/2018
9
- About lot C: o Is it accepted as a type of access to the internet? o Is it requested to maintain the[...]
. Yes, see Annex II – technical specifications, point 6.2.2. . See Annex II – technical specifications[...]
14/06/2018
8
- About lot B: o What is required about call centers that are now in cloud mode with a third party? We[...]
. Lot B requires services to manage call centres (PABX) on premises only. Management of call centres [...]
14/06/2018
7
4.2.3. Coverage requirements - May we have the plans of the exact localisations to be covered as well[...]
4.2.3. Coverage requirements -The contractor will request any technical information to any agency once[...]
14/06/2018
6
- About lot A: o Is it requested maintaining the current local numbering (portability)? o Does it imply[...]
. See Annex II – technical specifications, point 4.2.4: The current numbering plan of each Agency shall[...]
14/06/2018
5
An agreement per each agency is to be signed? The invoicing is made of one invoice to EUIPO or there [...]
- One framework contract will be signed covering all the agencies (EUIPO representing all the agencies[...]
14/06/2018
4
Regarding the M2M service, the data of the devices will NOT be collected centrally at the EUIPO headquarters[...]
Regarding the M2M service, the data of the devices will NOT be collected centrally at the EUIPO headquarters[...]
14/06/2018
3
We need the users profile details (internal, Europe, Europe Unlimited, World, Europe Data pool, World[...]
All known information about volumes and quantities are available in the annexes II of the tender specifications[...]
14/06/2018
2
Is there a possibility to have the documents in Spanish?
EUIPO only has the published version, as English was selected as the vehicular language for all participating[...]
14/06/2018
1
Con intención de ofrecer una solución técnica del nivel que esta licitación requiere, solicitamos la [...]
The date for the submission of tenders is postponed to the 17/07/2018 13:00 The date for the opening [...]
11/06/2018