Id-Dettalji tas-Sejħa għall-Offerti

It-titlu:
Tindif, Immaniġġjar tal-Iskart u Servizzi Relatati oħra
L-Awtorità li Qiegħda Toħroġ il-Kuntratt:
European Medicines Agency (EMA)
Id-data tal-pubblikazzjoni tat-TED:
18/07/2019
Limitu ta' żmien għall-wasla tal-offerti:
03/09/2019
L-istatus:
Magħluq
Uri l-Parametri tal-Iffiltrar

Results per page: 10 | 25 | 50 101 Mistoqsijiet found, displaying 1 to 50.[First/Prev] 1, 2, 3 [Next/Last]
# Mistoqsija It-tweġiba Data tal-aħħar pubblikazzjoni L-istatus
1
For completing above mentioned annex III, IX and XV can you please send them in word format.
For security reasons, the Agency is unable to provide annexes III, IX and XV in Word format. However,[...]
24/07/2019
2
Is there more detailed information such as total square meters offices, traffic area, toilets, stairways[...]
Tenderers should note that the EMA building is still a construction site. However, the Agency is able[...]
24/07/2019
3
Additional information/clarification in relation to Breeam certification
With regards to Technical Specifications art 3.1.5 c) Breeam Certification, the contractor must specifically[...]
24/07/2019
4
Can you give more information about the total square meters for windowcleaning. Internal glass, interior[...]
The total surface of the glass installed will only be known post completion of the EMA building. Therefore[...]
25/07/2019
5
The submission date for this tender coincides with the summer vacation period in the Netherlands. In [...]
Given the time-criticality of the procurement, the submission date cannot be postponed.
25/07/2019
6
Does this mean that the window cleaner must clean monthly interior glass and is this included separation[...]
The monthly cleaning services required comprises the internal glazing including separation glass, as [...]
26/07/2019
7
In the Invitation to tender you mention: "Economic operators interested in this contract are invited [...]
EMA is a multicultural organisation with English as the main working language, and English would therefore[...]
30/07/2019
8
Are there any requirements for submitting the qualitive award criteria such as max. number of pages, [...]
There are no such requirements regarding those aspects in the qualitative award criteria.
31/07/2019
9
To which address and for whose attention may tenderers send these documents?
Signed originals should be sent to the following address: European Medicines Agency Attn: Beatriz Rabazo[...]
31/07/2019
10
Can you please let us know the expected contact award date?
It is estimated that the contract award decision will be communicated early November ‘19.
31/07/2019
11
When entering a subcontractor in E-tendering, the system requires a declaration of honour and other selection[...]
1. As indicated in section 4.2 of the technical specifications a completed and signed Annex III is required[...]
31/07/2019
12
“If the tenderer relies on the capacities of other entities (e.g. a parent company), a written undertaking[...]
The 403-verklaring as filed with the Chamber of Commerce (KvK) is not accepted as evidence. The tender[...]
31/07/2019
13
Can you please explain the definition of ‘own funds’, as this is a broad concept? Is our assumption correct[...]
This assumption is correct. Own funds is considered the total equity or net assets of the company and[...]
31/07/2019
14
Is our assumption correct that not all services have to be performed at one single client? E.g. tenderers[...]
It shall be noted that, in case the cleaning services and the waste management are provided to different[...]
31/07/2019
15
Are tenderers allowed to call on third parties in order meet the requirements in this paragraph?
Tenderers are allowed to call on third parties in order meet the requirements. All the requirements listed[...]
31/07/2019
16
May the services have been provided in other EU-countries?
Yes, the services may have been provided in other EU-countries.
31/07/2019
17
Can you please confirm that tenderers are allowed to use their own format to respond to the qualitative[...]
Yes, tenderers are allowed to use their own format to respond to the qualitative award criteria.
31/07/2019
18
Do you prefer one document with all the answers to questions 1 – 8, or do you prefer a separate document[...]
EMA would prefer to receive one document with all the answers.
31/07/2019
19
The estimated value of the contract calculated over the maximum contract duration of 4 years is € 4.500.000[...]
The amount is an indicative estimate of the contract value. The contract will be awarded to the most [...]
31/07/2019
20
Are tenderers allowed to submit references in a free format, provided that the required information is[...]
There are no format requirements in relation to section 15.2.5 of the technical specifications.
31/07/2019
21
You are asking tenderers to indicate with regard to which KPI’s they are prepared to exceed the minimum[...]
The Agency has established minimum service requirements in the draft Service Level Agreement (SLA) with[...]
31/07/2019
22
Can you give us (more) specifications for: Soap Toiletbrushes handtowel toiletpaper
The below specifications are included either in the costing sheet (Annex II) or in the technical specifications[...]
01/08/2019
23
Can you please confirm that this relates to the cleaning services only?
Requirement 4 of section 15.2 (Evidence of compliance with applicable Health and Safety regulations and[...]
01/08/2019
24
Can you please define more specific what you mean by ‘closure of the contract’? Do you expect a plan [...]
Tenderer are requested to submit a plan for when the contract ends, which in principle is after a period[...]
01/08/2019
25
The prices for windowcleaning are based on square meters that we don't know (answer question windowcleaning[...]
The permanent premises are still under construction. Therefore the exact square meters (m2) of the internal[...]
02/08/2019
26
In order to compile a correct list of proposed cleaning products, an overview of the finishing materials[...]
Tenderers should note that the EMA building is still a construction site. The below list of finishing[...]
02/08/2019
27
Is this included the dispensers and what are the specifications.
The provision of hygienic and sanitary supplies and consumables does not include dispensers itself. Please[...]
02/08/2019
28
Row 26, further to your answer to question 4. How will square meters be determined upon completion? Is[...]
Please see the answer to question 25.
02/08/2019
29
The atrium is accessible by using the GOI. Is all of the glass accessible with the GOI? And how many [...]
Glazing in the atrium is accessible by using the GOI. The largest area of internal glazing to be cleaned[...]
02/08/2019
30
various frequencies for the internal window cleaning are mentioned: 12x per year and 2x per year. Which[...]
Both are correct. Twelve (12 x per year) refers to the monthly cleaning of the internal glazing of interior[...]
02/08/2019
31
Row 17, deep cleaning services. In order to provide you with a correct price per cleaning session, a [...]
Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning[...]
02/08/2019
32
Row 18, deep cleaning of shower rooms and changing rooms. Can you provide us with an element list for[...]
Description of the deep cleaning services required can be found in section 3.1.2 (Periodical deep cleaning[...]
02/08/2019
33
For the KPI Audit overall score % you refer to a score sheet by which you measure Customer Satisfaction[...]
The score sheet is included in the SLA spreadsheet, please see score input in column K. The scores will[...]
02/08/2019
34
According to the Scoring Criteria for complaints, receiving 1 complaint per month will result in a score[...]
Complaints as described in the SLA Annex XVI are considered those that result from failing to meet the[...]
02/08/2019
35
“Duly signed and dated by an authorised representative” Is our assumption correct that the tender documents[...]
The assumption is correct. The procurement documents shall be signed by a person who is identified in[...]
06/08/2019
36
You are requesting a press machine for paper and for organic waste, but not for residual waste. We know[...]
As per point d) Central waste collection area of section 3.1.5. Waste management including confidential[...]
06/08/2019
37
Which type of coffee cups will you be using? PE-coated or a biodegradable cup with PLA-coating?
This information is not yet known. Coffee cups will be provided by the catering contractor. The procurement[...]
06/08/2019
38
How many sanitary units will there be in your building, and how many toilet pots and washbasins?
Could the economic operator please clarify what is meant with ‘sanitary units’?
06/08/2019
39
You indicate that information about glass m2 will not be available until the building has been completed[...]
A price per m2 for cleaning of internal glazing is fine. Please see also the answer to question 25.
06/08/2019
40
Will there be a possibility to adjust the prices quoted in our tender afterwards based on the actual [...]
For items for which the exact volume (e.g. m2) is not yet known, the tenderers shall quote a price per[...]
06/08/2019
41
From our own experience we know that a maximum of 1 complaint per month in a building with > 1.000[...]
Complaints as described in the SLA are not user complaints. User complaints will be channelled through[...]
06/08/2019
42
As this is a multi service contract, we will be handling complaints and requests for the subcontracted[...]
Tenderers are expected to provide all-inclusive prices in the costing sheet (Annex II to the Technical[...]
06/08/2019
43
What is the estimated date of the start of te contract (also in relation to the award date early november[...]
It is currently envisaged that the contract award decision will be communicated in mid-November19, and[...]
06/08/2019
44
We can not find Annex XIX in the document library, can you provide us with that document?
A sample purchase order is included as the very last page of the draft Contract (Annex VII to the Technical[...]
06/08/2019
45
Our waste management partner is a young and innovative start up. We are able to provide the requested[...]
As set out in section 15: Selection criteria (technical and professional capacity) in particular section[...]
06/08/2019
46
In the current situation all service desk enquiries (receipt, processing and feedback) are handled by[...]
The Agency considers that this question is not relevant to the submission of a proposal in response to[...]
06/08/2019
47
As a multi service provider we are aware how important is is that requests and complaints are filed under[...]
The Agency considers that this question is not relevant to the submission of a proposal in response to[...]
06/08/2019
48
The successful tenderer will be required to carry out an initial risk assessment at no additional cost[...]
The Agency is asking tenderers to provide a fixed cost per one pest control visit where each visit shall[...]
06/08/2019
49
The successful tenderer will be required to treat at no additional cost to the Agency all crawling insects[...]
The assumption is correct. Compliance with law and relevant regulations will always prevail.
06/08/2019
50
Unlimited call outs in or out of office hours for suspected pest infestations. Unlimited follow up visits[...]
Tenderers are requested to factor in these requirements and provide a fixed price to include: -Unlimited[...]
06/08/2019