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11
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a. Is it possible to know the number of services that were requested via mail, telephone and "face-to-face [...]
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a. We would like to draw your attention to the fact that the scope of the services under the current [...]
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01/12/2017
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12
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Due to several tenders out at present, and in order to provide you with an answer at the level of your [...]
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The Court of Auditors has decided to extend the deadline for the submission of offers until 19tjh January [...]
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18/12/2017
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13
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The time-period during which tenderers are able to draft their reply spans the Christmas period, which [...]
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Question12
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18/12/2017
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14
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In section 6 Team organisation you mention the roles of: (1)Team Leader. Is that role the same with the [...]
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ad (1) The main task of the “Team leader” role is to manage the helpdesk team. It is an operational role [...]
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05/01/2018
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15
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Can you please confirm that 'face-to-face' contacts, automatically generated "user calls" are new elements [...]
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Face-to-face contacts have been part of the running contract since its beginning, albeit not in the form [...]
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05/01/2018
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16
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Can you please confirm that asset management for Non-IT assets is a new element introduced in this contract [...]
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Yes, we confirm that asset management of non-IT assets is a new element introduced in this call for tenders [...]
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05/01/2018
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17
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The services mentioned in section 4.6 of Annex 2, are services that will be definitely requested from [...]
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The services mentioned in section B.4.6 of Annex 2 are additional services that MIGHT be requested by [...]
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05/01/2018
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18
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In the draft contract you state that: "In the case of a framework contract, signature of the Contract [...]
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The contract in question is a hybrid contract which contain a direct part and a framework part. The provision [...]
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05/01/2018
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19
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With reference to the cover letter, we read “ If you are interested in this contract, you are invited [...]
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The term “stamped copy” means that the tender shall be stamped with the word "copy" on its first page [...]
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09/01/2018
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20
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Please specify whether the original offer and the two stamped copies must be placed in the “inner envelope [...]
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There are no specific requirements for the copies to place them in separate inner envelopes. The copies [...]
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10/01/2018
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