15
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Could EUIPO provide us international call details per country?
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At this point in time, we cannot give more information that the one provided in Annex II A & B- Current [...]
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28/06/2018
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14
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#1 EUIPO required 3 different types of collaboration from level 1 to level 3, however we couldn’t find [...]
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1. EUIPO requests the tenderers to propose in their Technical Plan how they will structure their service [...]
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28/06/2018
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13
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1. Can you please provide a summary per destination for the international minutes to gauge the typical [...]
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1. As indicated in “Annex II Technical Specifications”, part 6.2.5.1, we cannot provide any other figures [...]
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28/06/2018
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12
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A. On the unlimited bundle option, does this relate to a bundled minutes package or a Class of Service [...]
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A. The unlimited bundle option provides no restriction to what the end user can dial. B. EUIPO requests [...]
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28/06/2018
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11
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In the Technical Evaluation Questionnaire in Annex V for Lot C, reference is made to various points in [...]
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There is a clerical mistake. Instead of “Annex V”, you should read “Annex VII (Service Level Agreement [...]
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26/06/2018
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10
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- Generic questions: 1. Confirm the obligation to answer to complete lots without excluding any country [...]
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1. When applying for any lot, the tenderers must present an offer that: • that includes all services [...]
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15/06/2018
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9
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- About lot C: o Is it accepted as a type of access to the internet? o Is it requested to maintain the [...]
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. Yes, see Annex II – technical specifications, point 6.2.2. . See Annex II – technical specifications [...]
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14/06/2018
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8
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- About lot B: o What is required about call centers that are now in cloud mode with a third party? We [...]
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. Lot B requires services to manage call centres (PABX) on premises only. Management of call centres [...]
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14/06/2018
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7
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4.2.3. Coverage requirements - May we have the plans of the exact localisations to be covered as well [...]
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4.2.3. Coverage requirements -The contractor will request any technical information to any agency once [...]
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14/06/2018
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6
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- About lot A: o Is it requested maintaining the current local numbering (portability)? o Does it imply [...]
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. See Annex II – technical specifications, point 4.2.4: The current numbering plan of each Agency shall [...]
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14/06/2018
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