45
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Is the correct target for KPI Go-02 the "≥ 1 per 3 months", as it is described in the relevant definition [...]
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Indeed for Go-02 “the team is supposed to come up with at least one service improvement proposal per [...]
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09/02/2018
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44
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Technical and Professional Capacity. See TS, §3.2.3, p.46. Question 1. How many 'sample CVs' need to [...]
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Regarding the CV, at least the CVs of the initial proposed team as per Section 4.1., page 47 of the Tender [...]
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07/02/2018
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43
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Regarding the Technical Evaluation of the Service Delivery Plan, are the 110 points for 'Adequacy, completeness [...]
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The attribution of the 110 points for the “Adequacy, completeness and relevance of the proposed IT infrastructure [...]
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07/02/2018
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42
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On p.32 of the ToR it is stated that: 'The contractor shall have a defined and documented information [...]
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Indeed the ISMS should be submitted as part as the evidence for Technical and professional capacity under [...]
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07/02/2018
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41
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Regarding the recommended rotation of seating at the ECDC, will this be expected to apply to management [...]
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The rotation of seats would depend on the composition of the service delivery team and the level of redundancy [...]
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07/02/2018
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40
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a. Could you please clarify whether business/application support (e.g. “how to” questions, assistance [...]
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Business and application support services will be provided by other parties than the future contractor [...]
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06/02/2018
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39
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a. Could you please clarify whether the scope of this call for tenders includes the need for onsite intervention [...]
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Part of the ICT BackOffice services activity (Work area 2) the profile Server Administrator might in [...]
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06/02/2018
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38
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In the SLA, HR-03 KPI you define that “Seating places in ECDC for the provider should be used with a [...]
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indeed on a 14 days = 2 weeks basis we expect that at least 4 of 5 onsite consultants will be exchanged [...]
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06/02/2018
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37
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The specifications state that “The contractor has to provide a telephone number for ECDC users to call [...]
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ECDC is using currently Callmanager as phone system, but has no implementation for incident monitor. [...]
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05/02/2018
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36
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With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications [...]
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All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover [...]
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05/02/2018
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