Call for tenders' details

Title:
Provision of IT consultancy services to the European Environment Agency (EEA) in...
Contracting authority:
European Environment Agency (EEA)
TED publication date:
17/10/2018
Time limit for receipt of tenders:
16/11/2018
Status:
Closed
Lot information
2
Microsoft infrastructure first level support
Under this lot, the future contractor will be requested to provide Microsoft infrastructure first level support, for instance:— Operate ICT helpdesk services supported by a ticketing system with in person and remote interventions,— PC management and user administration in a pre-dominant Windows based environment,— Management and configuration of Windows 7 and 10 based PCs using various software tools,— Patch management and system updates of the PCs to maintain security and privacy,— Management and installation of printers, scanners and other peripherals,— Provide technical support to video conferencing and webinars,— Support relating to network, server, database and other infrastructure tasks,— Provide IT training for EEA staff in the software used at EEA, mainly for MS Office and Windows.
Most economic