Important legal notice
The information on this site is subject to a disclaimer, a copyright notice and rules related to personal data protection.
The TED, SIMAP, eTendering and eNotices websites (hereinafter, the TED system) exist to give the public greater access to information about public tenders in the European Union, as well as to improve the management of the public procurement procedures. We try to keep all information up to date and accurate, and when errors are brought to our attention, we try to correct them.
However, the Publications Office accepts no responsibility or liability whatsoever with regard to the information on these sites, which is:
· of a general nature only and not intended to address the specific circumstances of any particular individual or entity
· not necessarily comprehensive, complete, accurate or up to date
· sometimes linked to external sites over which the Publications Office has no control and for which it assumes no responsibility
· not professional or legal advice (if you need specific advice, you should always consult a suitably qualified professional).
Please note that an online document is not necessarily an exact reproduction of an officially adopted text. Only public tenders notices published in the DVD-ROM editions of the Official Journal of the European Union in the official language chosen by the contracting entity are authentic.
We try to minimise disruption caused by technical errors. However, some data on our site may have been created or structured in files or formats that are not error-free, and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. The Publications Office accepts no responsibility with regard to problems incurred as a result of using this site or any linked external sites.
This disclaimer is not intended to limit the liability of the Publications Office in contravention of any requirements laid down in applicable national law or to renounce its liability for matters that may not be excluded under that law.
© European Union, 1998-2014.
Reuse of the TED system's documents for commercial or non-commercial purposes is authorised provided the source is acknowledged: © European Union. The reuse policy of the European Commission is implemented by the European Commission Decision of 12 December 2011.
The use of elements (e.g. text, photos, pictures, graphs, etc.) subject to intellectual property rights of third parties is subject to prior authorisation from the copyright owner.
No logo may be used without the prior consent of the Publications Office.
The delivery of TED files in XML format via an FTP server, namely for exploitation and commercial re-dissemination, is subject to the provision of a password that may be obtained free of charge by sending an e-mail to the following address: firstname.lastname@example.org.
For all other copyright issues regarding the TED system, please contact email@example.com.
Privacy statement on the protection of personal data for eTendering user registration
The European Union is committed to user privacy. The policy on protection of individuals with regard to the processing of personal data by the Union institutions is based on Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000.
Why do we collect, store and process your data?
Your data are collected and processed to:
— provide services (see below) that require registration as they are technically tied to your profile and thus are offered only to registered users on the eTendering website. Calls can be created and managed in the system only by users specifically authorised to do so,
— respond to users of the helpdesk,
— send information about the development and usage of the site to users,
— evaluate the service provided by online training,
— analyse the eventual errors to improve the service and to set up anonymous statistics about the usage of the site.
We will also use the data to prepare statistics about the usage of the site but these will be anonymous and do not contain personal information.
Calls can be created and managed in the system only by users specifically authorised to do so:
— Registered public users can ask questions and receive answers to their questions and notification about new questions, answers and documents concerning a call.
— Registered private users can insert and change calls and respond to questions.
Data will be used only for the above purposes and in order to improve the service by Publications Office staff and their contractors.
Who is responsible for the processing of your data? (Controller)
The controller responsible for processing these data is the head of the ‘EUR‑Lex and TED’ unit of the Publications Office. If you have any questions about the processing of your e-mail and related personal data, you can send an e-mail to OP-TED-HELPDESK@publications.europa.eu
What personal data do we collect?
The following data of users from the institutions are taken over from the databases CED LDAP, see also the Notification to the Data Protection Officer No DPO-839:
— Main Contracting Authority (CA)
— First name
— Last name
The data in the registration form for public users are optional except the e‑mail:
— E-mail (is also the user name)
— First name
— Last name
— Organisation name
The e-mails archived in the functional
mailbox OP-TED-HELPDESK@publications.europa.eu and those by which questions are sent or answered can contain in
addition to the e-mail address the surname, forename, office address, phone/facsimile
numbers of the user and the organisation or institution to which the user
belongs when entered by the user.
Your affiliation to a call for tender, your questions and answers are also stored and site usage data are collected.
Also, the e-mail and the participation times on online training sessions are collected.
To whom are your data disclosed?
Your collected data will be treated confidentially and used only by the Publications Office services and its contractors responsible for the eTendering and infrastructure.
Data of awarding authorities and their agents are visible only to those calls the user responds.
Questions asked and responses received are displayed to users who are subscribed to the call to which the questions and answers are linked.
No personal data is transmitted to parties who are outside the recipients and the legal framework mentioned, without prejudice to a possible transmission to the bodies in charge of a monitoring or inspection task in accordance with EU legislation, e.g. OLAF, or an investigating magistrate.
The Publications Office will not share personal data with third parties for direct marketing.
How long are your data kept?
Private users’ access is removed if
their function ceases. Their entries (questions and answers) stay visible until
the call is closed.
How can you access your data, check their accuracy and, if needed, correct them?
You have the right to access and change your data online. You may also ask for your personal information to be deleted completely if no enquiry from you is in progress.
You can at any moment unsubscribe from mailings, by sending a notification to the eTendering service (see contact data below) or by using the link in the mailings.
If you delete your ECAS registration, your data are also deleted from eTendering, except your questions and answers.
To protect your privacy and security, we will take reasonable steps to help us verify your identity before granting access or making corrections.
Please contact this e-mail address mentioned in section 'Who is responsible for the processing of your data?'.
What do we do to avoid misuse or unauthorised access?
The Publications Office has put in place, and regularly reviews and updates, appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information collected.
Your enquiry is stored on the server of the Publication Office and its contractors, processed and may also be forwarded by e-mail to the expert responsible for replying to the enquiry.
Such external contractors have signed a contract with the Publications Office which legally binds them to comply with the applicable legislation on the protection of personal data and the processing thereof, and more specifically with Regulation (EC) No 45/2001.
ARTICLE 1.9 — DATA PROTECTION
1.9.2 When processing data on behalf of the Commission in the performance of the Contract, the Contractor:
(a) shall act only on instructions from the Commission;
(b) shall comply with the obligations set out in Articles 21 and 22 of Regulation (EC) No 45/2001 on the confidentiality and the security of processing unless, by virtue of Article 17(3), second indent, of Directive 95/46/EC, the Contractor is already subject to obligations with regard to confidentiality and security laid down in the national law of one of the Member States.
Appropriate technical and organisational measures will be taken by the Contractor for the security of the processing in accordance with Article 22 of Regulation (EC) 45/2001 and will have to be agreed between the Contractor and the Commission in writing or in another equivalent form.
1.9.3 The Contractor shall comply with Council regulation (Euratom, EEC) No 1588/90 of 11 June 1990 on the transmission of data subject to statistical confidentiality to the Statistical Office of the European Union (OJ No L151, 15.6.1990, p.l.)
Your registration data are stored on the servers of the European Commission and safeguarded by the appropriate means.
Staff of the Publications Office who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing.
Designated Publications Office officials can access the data using their user ID and personal password. Only these authorised officials have access to the data (using a specific system).
What are the contact points for questions or complaints?
If you wish to access, delete or correct your personal information please contact:
The controller responsible for processing these data — the head of the ‘EUR‑Lex and TED’ unit (E-mail: OP-TED-HELPDESK@publications.europa.eu).