Details zur Ausschreibung
Status
Datum der Einreichung
09/05/2019
Antwortdatum
10/05/2019
Sprache
Status
Beantwortet
Detaillierte Angaben zur Frage
Betreff
Lot 1 - Equipment
Frage
Can you please confirm whether all the current equipment is covered under maintenance/break fix contracts or do we need to factor in an assumption on the amount of maintenance we will have to provide?
Antwort
10/05/2019
Annex Lot I-F (see
Annex Lot I-F List of SLAs ) lists the current SLAs that the Contractor must take over as described in the Lot I Tender Specifications, point 2.4.3.2. Service Level Agreements. For the rest of the equipment it is up to the Tenderer to provide adequate means for maintenance and support as described in the Lot I Tender Specifications, point 2.4.3. Installation and maintenance.