Call for tenders' details
Status
Submission date
02/02/2018
Answer date
05/02/2018
Language
Status
Answered
Question details
Subject
System Monitoring Tool
Question
With reference to content “8. List of Key performance indicators: Indicators for the work area ICT Backoffice” of the Technical Annex 4 Draft SLA, a “System center monitoring tool” is indicated as a measurement method / procedure for the indicators BO-05, BO-06, BO-07, BO-08, BO-09. Could you please clarify if the abovementioned measurement method refers to the System Center Operations Manager (SCOM) tool of Microsoft? If not could you please specify which is the monitoring tool which shall be used?
Answer
05/02/2018
Your understanding is correct. ECDC is using already the Microsoft System Center Operations Manager (SCOM) and this should be configured to provide the required monitoring.