EU solidarity with Ukraine

Call for tenders' details

Title:
IT Infrastructure services
Contracting authority:
European Centre for Disease Prevention and Control (ECDC)
TED publication date:
20/12/2017
Time limit for receipt of tenders:
28/02/2018
Status:
Closed
Status
02/02/2018
05/02/2018
English (en)
Question details
standby
With reference to section “2.2.7.3 Standby service” of the Tender Specifications, it is stated that “During outside office hours (between 18:00 CET and 8:00 CET), weekends (Friday 18:00 CET until Monday 8:00 CET) and ECDC holidays (24 hours) the standby consultant will be provided with a phone and laptop and should be available to perform work as requested by ECDC. While on standby duty, the consultant should always be available on phone and SMS and should check on the weekend twice a day (in the morning and in the afternoon) for service requests via email or the Sevice Portal.” a. Please, clarify who will be responsible for monitoring during the Standby Services. b. Who will be responsible for identifying potential issues and notify the standby consultants to intervene if required?
05/02/2018
ECDC has a monitoring system in place that will send SMS alerts in case of system failure. The standby duty consultant should react on these. On addition she/he should check on the weekend twice a day (in the morning and in the afternoon) for service requests via email or the Service Portal and in case of urgent inquires react to these. The consultant will always have the option to reach an ECDC contract manager to double check if and what kind of action is required.