EU solidarity with Ukraine

Call for tenders' details

Title:
IT Infrastructure services
Contracting authority:
European Centre for Disease Prevention and Control (ECDC)
TED publication date:
20/12/2017
Time limit for receipt of tenders:
28/02/2018
Status:
Closed
Status
02/02/2018
05/02/2018
English (en)
Question details
Training
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications, it is stated that “The provider will be in charge of maintaining the Service desk tool and management suite. For new consultants and IT induction training should be done.” Please, let us know if we have to train also ECDC staff.
05/02/2018
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover of staff, but in the seldom and unlikely case of a new staff member joining, a training might be required.