Informaciones de las convocatorias de concurso

Título:
General helpdesk services.
Poder adjudicador:
European Court of Auditors (ECA)
Fecha de publicación del TED:
25/11/2017
Fecha límite de recepción de las ofertas:
19/01/2018
Estado:
Cerrada
Estado
25/11/2017
28/11/2017
English (en)
Información relativa a la pregunta
annex 2 - section 2.5 "...migration to Windows 10 planned in the 1st semester 2018"
annex 2 - section 2.5 "...migration to Windows 10 planned in the 1st semester 2018" such migration may generate additional support requests, and require team reinforcement. We understand that such workload increase is not in scope of the annual flat rate covering "Provision of General Helpdesk Services (according to tender specifications, sections B.3, B 4.1, 4.2, 4.3, 4.4, 4.5, B.5)". Instead, such services are considered as "additional services " and subject to a seperate purchase order. Please confirm our understanding is correct.
28/11/2017
Yes, your understanding is correct.