Pakkumiskutse andmed
Olek
Esitamise kuupäev
16/01/2018
Vastuse kuupäev
18/01/2018
Keel
Olek
Vastatud
Küsimuse andmed
Teema
SLA system
Küsimus
According to the Tender Technical Specifications: “EFSA may terminate the framework contract if: the number of incidents reported by EFSA in written procedure (registered letter) during contract implementation exceeds five over the whole period […]”. Moreover, the Penalty Scheme set in the Service Level Agreement states that deviance from SLA 01, 03, 04 and 06 will be penalised with a “Written acknowledgement of deviation by the Agency” (see Tender Specifications, page 21). We understand that a “written acknowledgement” must be considered as an incident that may, if repeated five times over the whole period of the framework contract, lead EFSA to terminate the framework contract. Could you confirm that our understanding is correct?
Vastus
18/01/2018
Yes, your understanding is correct.