EU solidarity with Ukraine

Renseignements sur l'appel d'offres

Intitulé:
Event/meeting management and promotion services.
Pouvoir adjudicateur:
European Food Safety Authority (EFSA)
Date de publication sur TED:
24/11/2017
Date limite pour la réception des offres:
22/02/2018
Statut:
Fermé
Statut
16/01/2018
18/01/2018
français (fr)
Détails de la question
SLA system
According to the Tender Technical Specifications: “EFSA may terminate the framework contract if: the number of incidents reported by EFSA in written procedure (registered letter) during contract implementation exceeds five over the whole period […]”. Moreover, the Penalty Scheme set in the Service Level Agreement states that deviance from SLA 01, 03, 04 and 06 will be penalised with a “Written acknowledgement of deviation by the Agency” (see Tender Specifications, page 21). We understand that a “written acknowledgement” must be considered as an incident that may, if repeated five times over the whole period of the framework contract, lead EFSA to terminate the framework contract. Could you confirm that our understanding is correct?
18/01/2018
Yes, your understanding is correct.